I always have icicles in the freezer and anytime we close one of the doors the other comes open and then closes again

Most likely your freezer door or fridge door is not closing properly. Poor rubber seal (door gasket)???

Most likely moist room air gets inside through a door leak

This happens because the refrigerators of today are air tight, the fresh food door pushes the air into the cabinet as it closes and the air has no place to go but up the air vent into the freezer and "pops" open the freezer door. First thing is make sure the freezer door is capable of closing properly and is not rubbing or catching anywhere. I sometimes add a washer or 2 to the center hinge under the freezer door so it doesn't rub anything. Put a little Vaseline ( or food grade silicone lubricant ) on the hinge side of the seal. I then raise the front of the refrigerator so that the front of the refrigerator is a little higher than the back of the refrigerator. Never level a fridge with a level. Once you have the door closing properly and front slightly higher than the back...let the fresh food door close from 90 degrees on it's own and the freezer door may "pop" open a little but will close again on it's own...and stay closed once all is set up properly. We see this more often now and have no trouble with the door staying open again after setting up the refrigerator properly.

you can do the dollar check to see if indeed the gasket is the problem,thats what it sounds like. close dollar in door and pull out slowly,you should feel some resistance.also at the top corner of door you will find 3 screws at the hinge, loosen the screws a couple of turns and you will be able to adjust the fit of the door ,move it alittle to make sure it is square with the fridge,this may help then re-tighten screws.

Leaking door rubbers or the door is not closing properly.

If the freezer is cold the compressor is Ok. Now if its a two door fridge . Open both the doors while the fridge is On. Press the lower door switch ( the lower light should turn off and you should hear the fan humming sound come on ). While holding the door switch pressed close the freezer door, you should see cold air come out of the slits in the back of the lower compartment. If not icicles have blocked the passages due to the non working of the heating coil.The heating cycle is controlled by the timer switch located near the compressor at the back. Unplug the fridge and remove the timer switch.Note the color of the wires and mark on the old switch. Replace and it will work.Only frost free fridges have heating cycle

Anytime the main light blinks 10 times when you try to close the door it is a door sensor problem. Make sure they are pointed at one another and the small light on each one is lit and not flickering. Tweak them a bit if necessary.

YES THAT SOUNDS ABOUT RIGHT THE ICICLES COME FROM THE CONDESATION UNPLUG IT FOR A FEW

The freezer door is relatively light weight, and when the fresh foods door closes, the air has to go somewhere and the easiest escape route is to momentarily pop the freezer door open. The door should close again quickly. If is does not, make sure the freezer door liner is not touching the top or bottom, causing dragging resistance, and make sure that the front leveling legs are raised up so the door closes by it's self when released from a 45 degree opening. Sometimes the hinge side gasket rubs and holds things up also, especially if that area was cleaned. If that is the case, rub a film of wax on the hinge side gasket to lubricate it. Additional weight in the freezer door will also help.

Defrost to get rid of icicles (temporarily). shut the door on a piece of paper , and try to pull it out . The gasket should be tight enough with the door closed that the paper will resist being pulled out, or not come out at all. Check all around the door, it might be bad in just a small area. A bad gasket means warm air enters, cold are exits, and where the two meet, condensation forms, which inside become stalagtites (I mean icicles). The service guy should have checked it, but hey, who would expect a new appliance not to work properly? If the gasket checks out ok, maybe insulation was not installed properly in the door, which would cause temp variation. countrycurt0