Instead of printing consistently, the ribbon backs up. How do I get it to stop backfeeding

Your ribbon needs to be adjusted. The printhead is not aligned with the ribbon.

is possible calibration issues. please run manual calibration,
go through the setings and run MEDIA and RIBBON CALIBRATION.
if ask to load labels,
open printhead, take 2-4 labels from the back papel and load the back paper normaly.
then press enter. Ask for REMOVE RIBBON? open printhead and move the ribbon from left to the rigth of the printhead (remove from the sensors(left and side)) press enter.
let the printer save that figers from the sensors (back paper/no ribbon)
LOAD MEDIA?
ok, put all back on normaly (labels and ribbon set up proply) press enter.
The printer going to run the calibration, if stop on the gap?! save (press twice on SETUP Button.
SAVED? OK. turn of and turn on again, send the job.
Hope help. Rate please. Thanks.

We must establish whether the problem is a moving label or just that the labels are not aligned properly. Is hte printing split across the two labels consistant regardless of hte number of labels printed? If so, then the lables are not aligned properly. The user manual has the procedure for aligning these. This is part of the setup procedure.

If hte first line of the labels changes position on subsequent printings, then either the label size is not defined properly or the format being used is not correct. I don't have the manual handy at the moment so I can't give you the particulars, but if you could update this and tell me which of the 2 conditions you are experiencing, I will look up the specifics in the morning.

Thanks,
Dan

Hello

After many efforts I have found that in the new PX6i models, the "transfer ribbon mechanism" (the wheel that is responsible for making the ribbon roll) appears to be defective. What happens is that when rolling back in order to keep the ribbon stretched, instead of stopping at the fixed point, it continues to roll back a bit. After a few prints, this causes an "out of ribbon" error.
The solution: replace this part with a VALID part (a new one).
Good luck!

Pavel

the markes you see is the print hammer hitting the ribbon & paper. remove the ribbon & print wheel. look close at the print wheel when out of the machine if there are any spaces betwen the spokes a letter has broken off and you need a new print wheel, If just bent slowly strten them out. reinstall wheel & ribbon try it.
C.W.H.

If your still having problems? 1st make sure the gap is not to tight(cause the to ribbon to drag up with paper). 2nd While printing in test mode, carefully lift up or push down on the ribbon where it comes out or where it goes back in the catridge. After doing the 2nd you should see the exact same thing as will stop printing on right and left edges. Remove the ribbon, their are 2 philip screw on the left and right side of the ribbon deck, loosen them(they will not come all the way out, held on by clips) lift the rbbon deck up and reseat it... tighten the screws back down. last you may have some bad ribbons...

Did you put a ribbon in your printer? The zebra does both direct thermal and thermal transfer, but you need a ribbon to get it to print AND have to change the settings to let the printer know that it needs to use the ribbon instead of direct thermal.

check the printer driver and see if YMCKK is selected in the driver.

First, go to the print drivers and make sure that you have a dual sided ribbon selected (YMCKOK). Make sure you have the print driver set to print two sided cards.

If you need further assistance, Evolis technical assistance is available on our blog at www.safecardid.com/blog.

Had the same problem with a ZM400. As stated in the User manual (can be downloaded http://www.zebra.com/id/zebra/na/en/index/resource_library/manuals.results.html?FRRBarcodePrinters=6882), warning "Ribbon in" is usually caused by the wrong printing method (thermal direct instead of thermal transfer [which should be selected for ribbbons]). My error disappeared after choosing "thermal transfer" directly on the printer. For network printers this needs to be set by an admin in the network settings for the the printer to solve the problem permanently.