HI since you tried replacing the cartridges and cleaning the printhead, try the steps below.
1.Print a Demo Page.
a.Press the Menu button of the printer.
b.Use the down arrow key and select Print Demo Sheet.
c.Press OK button.
If demo page doesnt have black ink or faded prints,the printhead on your printer require replacement. Call 1.800.421.6699
Thanks.
Regards,
Neerak21
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