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Hey, thanks for contacting us. If water is building up in the freezer's bottom, you may need to check for its drain tube. Drain Tube might be clogged or frozen. you may need to defrost it and remove any Ice clogged in the tube.
Well, that wire is likely the cause of your issue, somebody probably bent it, and now it gets caught on the door or a basket or a food item or what have you, and since it cannot move, the ice maker will not make ice.
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