Won’t pick up paper - Office Equipment & Supplies

If the paper is not being picked up from the tray assembly try applying mild soap to a soft cloth and clean the paper pick up rollers. Do not use rubbing alcohol because it will dry the rubber out so later they won't pick up at all

check paper pickup rollers, check paper picking up unit weather its trying to grabbing the paper.If pickup unit not trying to grab its major mechanical issue..

You can try cleaning the rubber wheels with alcohol. Sometimes they become covered in dust and won't grab the paper.

check if there is a paper at tray 1. if so, may be the printer is unable to pick up paper due pick-up roller problem. try to remove the tray and look in the middle, there should be a rubber like roller. if its too glossy it cant pick the paper.

The paper pick up fingers and rollers get smooth and polished with use and then slide on the paper. Clean the rollers and pick mechanisms with isopropyl alcohol to rejuvenate them and restore their grip on the paper. Do this as far along the paper path as you can get, using Q Tips where necessary and turn the rollers to clean their whole surfaces.

85% of paper jams are caused by worn rollers . The rubber treads in the rollers wears down, making them smooth, so they won't pick up the paper. Sometimes, they are aged, which also gives them a smoother rounded texture, causing jams. The quick fix is to liven up that roller with a mixture of alcohol and soap. Damp a rag with the solution and wipe the rollers clean with it. That's make them more pliable and the paper jams will cease. If you plan to keep your printer,

Replace the pick-up and feed rollers.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

The paper pick up fingers and rollers get smooth and polished with use and then slide on the paper. Clean the rollers and pick mechanisms with isopropyl alcohol to rejuvenate them and restore their grip on the paper. Do this as far along the paper path as you can get, using Q Tips where necessary and turn the rollers to clean their whole surfaces.

try it, but if still feed won't pick up the paper, you clean up the rubber (pick up roller) use alcohol material.

The pick up rollers are worn.