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Believe it or not your freezer has a heater that defrost your freezer. It runs on a cycle to keep the ice from building up. Your freezer may be set to cold or the heater isn't working properly.
My name is Peter. I am a retired field service refrigeration technician.
Bottom drawer & bottom freezers are nightmares. Next time but a side by side or top freezer.
Ok, lets fix this. Using a hair dryer defrost all of the ice around the door. Next, you have a rack and pinion assembly that the drawer rides on. This also is iced up. Defrost the rack & pinion.
When you close the drawer you will probably have a gap on one side. This is caused from the ice build up and the rack and pinion jumping a tooth.
Where the side is that has the gap, you must lift the drawer and jerk hard towards the gap to jump a rack and pinion on the opposite side. You may have to repeat this. It is a strong arm operation.
On my model RF265AABP there are two plastic clips near the back of the drawer that attach it to the slides. Pop those out, and the drawer can be lifted out.
The drain for the auto defrost water is plugged up somewhere.You will need to look at the very back and bottom inside the freezer to see if you can locate it and clean it out.Also you may have to pull the refrig out from the wall and try to get to it from the back.Hope this aleast gets you looking in the right direction.
No. There is, however, a drain hole in the back center that tends to get plugged. Remove the lower two drawers and see if it is plugged. It drains to a pan under the unitand behind the kickpanel
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