I searched using Google.com and could not locate a manual in the USA, UK, Australia, or South America on the Hisense web sites.
Apparently, there is a contact page in Spain (Espana) that might provide assistance. I used https://translate.google.com to read the Spanish data page. Email or telephone contact provided below.
https://www.hisense.es/congeladores/horizontal/ft124d4hw1-a/
https://www.hisense.es/contacto/
¿Tienes dudas sobre nuestros productos? ¿Alguna consulta sobre Hisense? Env?anos un email y ponte en contacto con nosotros. Para consultas de servicio tecnico, por favor, pongase en contacto con nuestro equipo en el numero de atencion al cliente +34 960 468 888 - De 9:00h a 20:00h de lunes a viernes.
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SOURCE: chest freezer
Need to find out IF the compressor is running or not.. thats the frist thing to do.
SOURCE: Need -20 degrees Celsius...Will this brand get there?
If all is ideal maybe -10 an occationally -15 and this is F considerable coolder than -20C. ALSO fyi a chest freezer will stay at or below these temps better than an upright and especially a self defrosting model. Because a chest freezer you dont loose all the cold air when you open the door. TYhey are not made in auto matic defrost as far as I know (never have seen one but then I havent been looking for one either. An up right freezer can be manual defrost or automatic. but the cold air falls ouit every time the door is opened.
Please let em know if this helps you by giving me as high a mark as you can and thank you for using fixya.
SOURCE: Chest Freezer not freezing
check the temp dial. and set to a lower temp. *be mindful of the surrounding temp of the freezer. it will not work properly if it is in 125 degree surrounding air. * check the coils on the freezer and make sure that they are clean. this allows for proper heat transfer from the inside of the box to the outside air. also check to see if the blower is running. * Check to see if there are signs of oil around the freezer, if so contact a service tech
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