Check setting in the manual or search for manual. Manual should also have troubleshooting guide.
Link below says you have problem with sensors.
https://www.mcgarryandmadsen.com/inspection/Blog/Entries/2017/3/5_Why_do_I_have_to_hold_down_the_button_to_close_the_garage_door.html
Link below has some other issues
https://diy.stackexchange.com/questions/30730/why-doesnt-my-garage-door-close-unless-i-am-holding-down-the-button/71571
Some videos below
https://www.youtube.com/watch?v=RPuSwlITokw
https://www.youtube.com/watch?v=KxMzzGugTm4
https://www.youtube.com/watch?v=_kyKWpoUsqs
https://www.youtube.com/watch?v=cj4LmAKukIc
SOURCE: Door will only close when held down
That normally happens when the sensors aren't aligned. Both sensors have led lights on them the yellow/orange one will stay on all the time the green one will go out if it cant see the other sensor. Possibly theres a wire that's broken or the other sensor is really out of alignment. Check every inch of wiring from the sensor to the opener, remove wire nuts if present and check the connections. The wires that are used are small, solid and can break easily. Also see if there's a staple that's too tight, move the wire abit where it's stapled and look for damage.
SOURCE: Garage door opener doesnt close the garage
If you have to hold down the button to close the door, you are bypassing the sensors ...
Check the alignment of the sensors. Should see a solid GREEN light
SOURCE: Door won't close unless I hold the button all the way down.
make sure the eyes are clean and aligned if the opener thinks something is obstructing its path it will not close
SOURCE: My garage door won't close unless I hold the main button down
your garage door has saftey sensors at the door
these are photo eyes
in the owners manuel that came with the opener
that has pictures in it which would help
the photo eyes need to be clear of debri and aimed at each other with no obstruction
there are leds on each sensor and when aimes properly they should be light if i remember correctly
if you can not get them to light then you may have to replace the sensors
SOURCE: My garage door opens fine, just wont close with
Clean both safety sensors lens located at the bottom of the garage door frame. Make sure both sensors led lights are lit. If not they are out of alignment and you will have to loosen the wing nut on the sensor that is lit and move it, trying to get the other sensor to light.
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