Contact manufacturer by telephone or email to request assistance.
https://excoto.com/Customer-Service-Number-Gemmy-05841
https://www.whitepages.com/phone/1-800-231-6879
SOURCE: I don't know how to get it to take extreme closeups
Hi there please follow the link below for user guide & use the zoom ring or macro mode( control dial) for distance & close photo taking. Thanks.
LINK --- click here.,
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