The drain at the bottom of the freezer
under the coils is clogged. Remove Icemaker if you have one, remove
bottom floor of freezer, remove back panel of freezer. Use hairdryer to
melt ice. ALL ICE MUST BE REMOVED. Use hot water and a turkey baster to
get ice out of drain hole located about middle under coils. Be patient,
do not chip ice with sharp tool. After ice is removed pour hot water
down drain hole. Water must come out in drain pan under refrigerator(you may have to take front grille off to get to pan)
If Ice returns after a few weeks, you need to look at defrost thermostat which is usually clipped on cold coil at back of freezer. This part or the defrost timer could be defective.
Your baffle that controls the freezer temperature is possibly broken. If you take the cover off the dials labeled "refrigerator/freezer" the baffle is a plastic arm that controls the amount of air circulation between the freezer and the refigerator. If the arm is broken is will stay closed completely blocking the air hole or vent. I just wedged a small piece of wood or shim in mine and it hasn't frozen up since.
Good Luck. I know how frustrating it can be to repeatedly defrost the ice build-up.
Mary Lynn, Alabama
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