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Get some liquid wrench and thoroughly spray all the nuts and bolts then let it sit overnight. Depending on how much rust use see, you may consider doing this more than once. Then start with removing the rim and backboard. I always get a a couple of friends and have them stand on either side of the goal in the bed of my pickup truck. This gives them a stable platform...much better than a ladder. Then I use a ladder to loosen the bolts and take off the supports so it can be removed.
If you plan to reassemble you may want to use tape and a marker to number the parts and take some pictures so you have a good reference putting it back together.
well you can try to contact reebok directly, if not attempt to contact the store at which you bought the system. hopefully reebok will be able to send you a new piston...i believe that the hoop is under waranty
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