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you can reset your handset by dialling the no *#7370#..,please take the back up of your handset before doing that because it will delete all your data..than try if it doesnot work than you have to get your handset flashed from your handset dealer. hope this helps.
Hi you can try from your provider or can get it from online providers..try theunlockspot to get unlock code for your mobile and get it unlocked and check whether unlock codes are available for your country and provider..
It is not possible to unlock security lock without software as yours 3110 is a BB5 platform phone and can not be unlocked by IMEA calculation. You have to contact nearby technician, he can do it for you. Software like JAF, UFS etc. is needed for unlock security in BB5 phones.