Hi our Dyson 59 won’t turn of. I had to remove the battery to stop it. Any ideas?

Definitely make sure the battery is fully charged before using your product (try leaving the battery on charge overnight). If you are unable to get it to remain on, there may be other issues causing the malfunction. You might want to contact Dyson directly for more specialized support.

Modern lithium Ion rechargeable batteries don't slow down as they discharge, they run full appliance and then just boom they are dead. You need a new battery

Sounds like a bad battery.

Hi Dave, it's Jack at Dyson.

DC59's motor will make a rapid pulsing noise to warn you if something is stopping airflow from passing through the machine. The motor will then shut off for protection.

This should be quick and easy to resolve by checking the motorised floor tool, wand and bin inlet for blockages. It's also a good idea to give the washable pre-filter a rinse in cold water if this hasn't been done recently - we recommend washing it at least once a month. Make sure the filter is allowed to dry completely for at least 24 hours before replacing it.

I'm confident this will resolve the issue. If you would like further assistance after giving these steps a try, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there, it's Jack at Dyson.

Just to confirm, were you looking for directions on installing DC59's docking station? If so, please email me directly at [email protected] so I can provide you with these, and answer any other questions you may have.

I'll look forward to hearing from you.

Hi, it's Jeremy from Crucial Vacuum.

In the link below you will find a detailed video showing you how to remove the filter on your DC59 and clean it. Fast forward to 6:44 for the appropriate information.

http://www.crucialvacuum.com/dyson.html

You can purchase direct your replacement Dyson parts from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/vacuum-filters/dyson/dyson-dc30-dc31-dc34-dc35-filter.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Hi ... did u get this fixed cos mine is the same hve to switch off on the wall?

Install new belt. You'll have to remove the botton cover and the remove the brush cylinder and install new bell. What happen when the brush cylinder stop because of the colth belt, it stripped the rubber kogs off the belt. The only thing that turns on your Dyson is the motor. GB...stewbison