Paper jams A4 size paper jams frequently before print but clears when OK button pressed. Can I adjust something to stop this happening? thank you Doug McCallum

(1)While pressing [0] and [5] simultaneously, turn the power ON. ? Adjustment Mode
(2) [SETTINGS] ? [USER FUNCTIONS] ? Select [DRAWER] ? Select [DRAWER1] ? Set the paper size to A4/LT. ? [OK] ? Set A4/LT for the paper in upper drawer.
(3) [CANCEL] ? [CANCEL] ? [SETTINGS] (Return to code entry screen.)
? [10]? [SETTINGS]? [START] (A gamma adjustment patch chart is printed out.)
(4)Place the patch chart for adjustment printed in step (3) face down on the original glass. Place the chart aligning its black side of the gradation pattern against the original scale.
(5)Key in a code "7165" and press the [START] button.
(6)If process finishes successfully, select "Yes" and press the [OK] button to apply the adjustments. (To cancel the reflection of adjustment results, press the [CANCEL] button.) In the case of an abnormal ending, "Error" is shown.
Press the [CANCEL] button to clear the error display. Next, confirm that the patch chart is oriented correctly on the platen and not at an angle, then do the process from step (4) again.
(7)Press [20] ? Press [SETTINGS] ? Press [START].
Notes:
•Compare with chart output in step (3), there should be no differences in patterns and no faint colors.
(8)Place the patch chart for adjustment printed in step (7) face down on the original glass. Place the chart aligning its black side of the gradation pattern against the original scale.
(9)Key in a code "7167" and press the [START] button.
(10)If process finishes successfully, select "Yes" and press the [OK] button to apply the adjustments. (To cancel the reflection of adjustment results, press the [CANCEL] button.)
In the case of an abnormal ending, "Error" is shown. Press the [CANCEL] button to clear the error display. Next, confirm that the patch chart is oriented correctly on the platen and not at an angle, then do the process from step (9) again.
(11)Turn the power OFF.

clear the print queue
then when you go to print click on printer settings and select a4 size click apply or make default

Hi Rosa,
There was a paper jam and you cleared the jam, however you missed out to do one other thing. Cleaning the Rollers.

If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.

You need to prepare: three sheets of A4 or Letter-sized plain paper

1.Make sure that the power is turned on, and remove any paper from the Rear Tray.

2.Open the Paper Output Tray gently, and open the Output Tray Extension.

3.Clean the Paper Feed Roller without paper.

(1) Press the (Maintenance) button repeatedly until b appears.


(2) Press the Black or Color button.
The Paper Feed Roller will rotate as it is cleaned.

4.Clean the Paper Feed Roller with paper.
(1) Make sure that the Paper Feed Roller has stopped rotating, and load three sheets of A4 or Letter-sized plain paper in the Rear Tray.
(2) Make sure that b appears on the LED, then press the Black or Color button.
The machine starts cleaning. The cleaning will be completed after the paper is ejected.


This should fix the issue
Regards,Suhail

Hi,
You may have to get the printhead replaced but first:-
Was the paper jam cleared?[disconnect everything even your PC and re-connect to start afresh]
Clean the printhead by:-

• Load a plain A4 size paper into paper tray.
• On the printers control panel,press the setup button.
• Select tools nad then press OK.
• Select 'clean printhead and then press OK.
• After the printhead cleaning,turn the printer off and then on.

Hope this helps.Thanks!

My advice? try running an old birthday card or something similar through several times on nozzle check

Hi,
check under printer driver, paper size.Usually the default paper size iz ltr. change it to A4 if you wana print on A4.

When loading paper in the Paper Tray set the paper type and size on the Control Panel before printing.
NOTE: If [None] is selected in the Paper Type pull-down menu in the print driver, printing will default to the Control Panel settings. Printing will be performed only when the settings for the paper size and type configured in the print driver match the settings on the Control Panel. If the settings in the print driver and Control Panel do not match, follow the instructions displayed on the Control Panel.
To select a paper type:
NOTE: Paper type settings must match those of the actual paper loaded in the paper trays; otherwise, image quality problems can occur.

1. Press the [Menu] button on the Control Panel.
2. Press the [Up] or [Down] arrow button until 'Tray Settings' is selected on the Display Screen, and then press the [OK] button.
3. Press the [Up] or [Down] arrow button to select the tray, and then press the [OK] button.
4. Press the [Up] or [Down] arrow button until 'Paper Type' is selected, and then press the [OK] button.
5. Press the [Up] or [Down] arrow button to select the correct paper type for the loaded paper, and then press the [OK] button.
6. Press the [Menu] button to exit.

To select a paper size:

1. Press the [Menu] button on the Control Panel.
2. Press the [Up] or [Down] arrow button until 'Tray Settings' is selected on the Display Screen, and then press the [OK] button.
3. Press the [Up] or [Down] arrow button to select the tray, and then press the [OK] button.
4. Press the [Up] or [Down] arrow button until 'Paper Size' is selected, and then press the [OK] button.
5. Press the [Up] or [Down] arrow button until the correct paper size is selected, and then press the [OK] button.
6. Press the [Menu] button to exit.

#1 of 2

Carryout a Manual Print Head Alignment If Possible.

Manual Print Head Alignment

If the results of Automatic Print Head Alignment are not satisfactory, follow the procedure below to perform Manual Print
Head Alignment.


1 Make sure that the machine is turned on, and then load three sheets of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.

Important. You cannot print the print head alignment pattern if paper of size other than A4 or Letter is loaded. Be sure to use A4 or Letter-sized plain paper.

2 Open the Paper Output Tray, and then open the Output Tray Extension.
(1) Put your finger in the rounded indent of the Paper Output Tray and open it gently.
(2) Open the Output Tray Extension.
3 Press the Paper Feed Switch to select the paper source where you have loaded paper.
4 Select Settings on the HOME screen.
5 Select Maintenance, then press the OK button.
The Maintenance screen is displayed.
6 Select Manual head align, then press the OK button.
The confirmation screen is displayed.

Note. If you select Head alignment print, the machine exits the process after printing the current head position adjustment values.

7 Select Yes, then press the OK button.
8 When the Print Head alignment pattern is printed, select Yes, then press the OK button.
9 Look at the printout. From the patterns, select the most even, least irregular patterns for each column and input their numbers. Press the OK button.
(1) Select a column to input the pattern number.
(2) Use the or button to input the number of the pattern.
(3) Repeat the steps (1) and (2) until you finish inputting all pattern numbers, press the OK button.

hi doug

I had to reread your first post the mention of what to do with all the photo paper. I see you mean that you don't use matte photo paper you use matte heavy weight paper. I guess I mean that as a question! That is the only thing that works for me with no smearing problems. I haven't found one that is thick enough for a good feel. I used an avery matte paper that has a coating for photo but it just feels very light. Doesn't smear and looks sharp but very light weight. What brand do you use ?

post in me back
oke, thanks


cropp

Check that there is no paper in the fuser section (The hot area) as the paper maybe jammed in there also check that the paper size is ok and the paper stops are correctly against the paper finally remove paper tray and clean the paper pickup roller with meths and wipe dry.


Thanks J