Hello Salomon, many errors and malfunctions in Android Devices ( Cellphone and Tablets ) can be solved by making a general erase of the cache memory that is stored inside the device and no application can do it correctly (or totally) in the video that I recommend to observe , I would like you to first apply the option of [wipe cache partition], after restart if still, it keeps the problem, then you can apply the option [wipe all data] or factory reset and start from zero, like a new device.
SOURCE: Android tablet stays in Android screen
Try to do a hard reset on the tablet. Since you cannot get to the menu options, you are going to have to do it through external keys. Here is how to do a hard reset using the external keys:
1. Turn tablet off. You may need to use two hands in this process to press and hold buttons properly.
2. Turn on the tablet with power button, wait a full 2 seconds from the time the tablet starts showing the manufacturer logo, then press and hold the down Volume key. (you should not hold down the power button after it turns on and logo appears)
3. "Android Recovery" will appear on top of screen if timing is done correctly. Release volume button. (if you continue to press volume down at that message, the message will cycle through "RSD, Fastboot, and back to Android Recovery. Make sure message states Android Recovery before you go to next step). If stuck at a RSD protocol or Fast boot screen, reboot the tablet by holding power button then pressing the volume up)
4. While screen states "Android Recovery", Press volume up button, the screen will say "Entering Android recovery mode" and a few seconds later an Android robot graphic will appear alone on the screen. Release buttons
5. Hold down power button and then press the volume up key together to see the Android Recovery screen menu selections
6. Use the volume buttons to move up and down through selection in this menu
7. Using the volume down button, scroll down to "Wipe data/factory reset"
8. Tap Power hard key to select option
9. Scroll down to select "Yes, delete all user data"
10. Tap the power button to select. Wiping and formatting data will take a few minutes.
11. You will return back to the Android recovery screen menu.
12. Tap the Power button to "Reboot system now" which will power-cycle tablet and eventually power back on to the Initial Set-up / Welcome screen present when you first turned on your tablet.
133 views
Usually answered in minutes!
×