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Anonymous Posted on May 13, 2019

Im now waiting almost a week for a technician to come fix my internet. Modem red light. Reported it at least 4 times.

Response is "there is a Fault they are working on it, but my router has a problem they could not fix it on the phone. They told me a technician will contact me. When??? next year??

2 Answers

Larry Ng

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  • The Master 14,591 Answers
  • Posted on May 13, 2019
Larry Ng
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No ISP stated, no country even. we are USA.
call them, we are not them.
we don't do service calls,
no modem model and make stated. so Red lights means zero now.
1 week is short time , many ISP take 4 to fix things,
why not change ISP< to one with better service.?

all you can do is keep nagging them.
or post what country, what ISP this is and what name and model of modem you have,
DSL modem.?
Cable modem
SAT box, modem
Fiber.
3/4/5G?
what? even photos work here

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  • The Master 592 Answers
  • Posted on May 13, 2019
Here2HelpYou
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Honestly, I’d call and demand a new modem, like next day air or I’m canceling my service. Play hardball...it’s not fun but it’s effective!
Im now waiting almost a week for a technician to c - 5_13_2019_12_32_49_pm.jpeg

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5 Related Answers

Anonymous

  • 25 Answers
  • Posted on Jan 04, 2008

SOURCE: Internet connection fails very frequently!

I will try to see if I can Be of some help...But first I need to know who your ISP is. Also I note that you indicated that you try to renew and release you do not show DHCP connected. You should be doing release and then renew, I believe that's what you meant to say? Also please describe to me how you attempted to set up static IP.
Awaiting your info...!

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A

Anonymous

  • Posted on Aug 01, 2008

SOURCE: Westell 327 wireless router

I found a solution for this problem. After complaining to Verizon Tech support, I finally got someone to listen. I talked to a Tech that I think was in India, nice lady that walked me through all the line test and finally a modem test. My connection keep dropping through the modem test, which I had a feeling the real problem was. I was told the modem was out of warranty and would cost $59.00 to replace at first, but after calling in so many times this lady sent me a new modem, not a 327W, a 7500. Disconnected the old modem, installed the new one and so far no more dropped connection problem.

Jim Brauer

  • 50 Answers
  • Posted on Mar 10, 2009

SOURCE: Red internet light on DSL router Westell 6100

How long have you had your router and how well is it maintained and well vented? Even the most expensive routers need these two things consistently. Failure in doing this may result in a shorter life span than normal. My guess without actually being there is that it's time to try a new one. If you get the same problem with the new router, take it back immediately and call your ISP for service. It could be possible that there is some phone work being done in the area, and you just happen to be a victim!

Anonymous

  • 1 Answer
  • Posted on Nov 27, 2009

SOURCE: the red led light on the internet connection on my

can get on the internet useing my d link dsl 2640r router the red internet light is allways on how do i get on the internet

Donivan Wise

  • 254 Answers
  • Posted on Sep 29, 2010

SOURCE: I have a d-link 615

The router is now acting as a switch and not a router
The Internet line from the modem should go to the Wan-Internet connector of the router. If it doesn't then the router will not show an internet connection just Local connections

If that works as you have it setup, then I would suspect the "modem" you have is also a router.
Go to http://support.dlink.com and get the correct setup information for your router, click the "products" links for the manuals and updates etc. http://support.dlink.com/products/

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Red light on modem's internet

I think incorrect physical connection between your router device and the PC.Because cable modem status light should be solid green.it indicates that your ADSL/cable modem has a good connection.

Recheck and correct the Ethernet connection between your PC and the router device.

If you need any kind of technical assistance you can contact support cell at http://www.vtechsquad.com/
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I have also faced the same issues which you are facing and my friend told me about "ijinni technician". I contacted them at www. ijinni. Com. For any issues just open the website and you can chat with the experts who are Microsoft certified technicians and will fix the issue itself on the spot or u can call them through Skype. For more visit their website as it is very user friendly website. Just click on the chat as the response rate will be very fast from them and they have fixed my issues in no time.

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You need to hard reset your modem. By doing that, unplug the modem from the power outlet. Look at the back of the modem, you will see there a small red button. You need to press that button. You need to get a pin or pen to press that reset button. Press the reset button for 5 mins. Monitor the power light. It will change to orange light and it will restart. Once it restarted, you can release the reset button and wait for the lights to come up. Since you did the hard reset. You need to configure the modem with your username and password from your ISP.
You need to access the gui or firmware of your modem. If it ask for username and password. This is the time you need to contact your ISP. They will help you to configure the modem. Once they provided you the username and password ofr your modem. Write it down so you will have a copy and in case it happen again you know what to do. Username and password for the modem is different from the username and password for your internet. You also need to enter the username and password for the internet so you can use the internet. If you get a red light for the internet, that means the username and password is incorrect.
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Im haveing a problum hooking it in

hello!

-- who is your internet service provider
-- what is the operating system of your computer?
-- is this working fine before or is this a brand new router

you may try this and see if this help solve your problem

Step 1: Shutdown the computer.
Step 2: Unplug the router’s power cable.
Step 3: Unplug the Broadband modem’s power cable and wait for 30 seconds.
Step 4: Plug in the Broadband modem’s power cable and wait for its lights to appear stable.
Step 5: Plug in the router's power cable once the modem’s lights appear stable.
Step 6: Power on the computer on and test the Internet connection.
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