Hi Geoff, your washer has a bad tub bearing. Depending on the age of the unit and how much you paid for it,you might want to go shopping for a new one. The bearing is pressed into the tub at the factory and is almost impossible to remove without damaging the outer tub. The outer tub can be replaced but is a time consuming job,so most companies charge a lot because you have to strip down the whole machine. Hope that helps.
SOURCE: where is the model # on kenmore top loading-high efficiency low-water washer
Should be just under the lid back by the back of washer.
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