Hi David, there are 2 things you can do.
1) If you still have the reciept, I would take it back to Home Depot and attempt an exchange, assuming the tools look like they only have half an hour on them. That will be the quickest, if it works.
2) Follow the link below, type in your zip code and take it into your nearest Authorized Warranty Center. They will also require a receipt.
At this point it is irrelevant what is wrong with it if its under warranty. If it ends up not being under warranty for whatever reason, your assumptions are correct. It could very well be both batteries at the same time, or a faulty charger. Big box stores like Home Depot dont recycle stock the way they should. I went to a local Home Depot and found a DeWalt battery with a date code that was 4 years old.
http://www.makita.com/en-us/Modules/Service/ServiceCenters.aspx
I hope this helps, and good luck.
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