Ice machine I have a whirlpool ice machine that makes a good sheet of ice but will not melt into cubes model ec5100xp

SOURCE: no ice saved

your problem is slow production. this unit does not refrigerate the ice. the bin is but an insulated storage device so the ice is constantly melting away. the output should be somewhere around 50 lbs in 24 hours which is more than the capacity of the bin so it should fill up and shut down on a full bin within that period. unless of course it is on your back deck facing west in july! these machines are very finicky. many different things will affect production make sure you do the system clean trip at least every 6 months more often if you use alot of ice. also check the condensor coil every 90 days and vac it off if dusty. it is located at the front of the machine behind that panel at the bottom 4 1/4 inch cap screws to remove it it is tricky to get off and on because of the lower hinge but you can do it. many other things can slow down production.

John Tripp

• 4656 Answers
• Posted on Apr 27, 2009

SOURCE: GE Monogram Ice Maker ZDI15 makes an ice sheet but does not drop or melt the sheet into cubes.

Below is a couple og links. One is for the user manual and the other is for parts should. Sounds to me the cutting grid is not getting hot and cutting the ice into cubes. PDF below, click link

http://imgs.ebuild.com/xCat/ebuildWebB/15?ObjectID=1105&Variant=Original

For parts or free answers go to this link and enter your model number into the search feature. Model ZD115C That will take you to a page with pictures and part numbers. The home page you may call or email for answeres. I did see a control board and for some reason the cutter is not heating this will cause the problem. Thanks, Sea Breeze

http://servicepartstec.blogspot.com/

SOURCE: My Whirlpool refrigirator suddenly stopped

Hello,
You can do this by yourself by the following the instructions below.
Take off the back panel in the freezer, Use a nut driver or ratchet and socket with an extension, Behind the frost is the evaporator and the defrost heaters.One heater in the middle and one at the bottom. They are glass.They are glass tubes, If you can see the bottom that is great, if not use a hair dryer and defrost only the very bottom to expose the lower heater only.
Now in the refrigerator section at the top where the controls are take off the long plastics piece to expose the timer. The timer should be on the right hand side and have a little circle that is slotted. Get a flat screwdriver and turn that timer slowly clockwise just until it clicks and refrigerator turn off.This will put it into defrost.
Now look at that heater that you exposed and see if it glows and get hot. if it does , then the timer is bad.
If the heater doesn't come on theb go ahead and defrost the rest of the evaporator with the hair dryer. This will take little while. Don't poke at the evaporator.
Once totally defrosted look At both heaters.They should look like clear glass and see a silvier coilrunning through them, if they look discoloured at all then heater aare bad.The heaters come as a complete assembly with the defrost thermostat which clips onto the evaporator.
If the heaters look okay the onlyway to know for sure if they are bad is to check continunity with a meteron the plug at the end of their wiring harness. If you can check that you can splie in a new defrost thermostat to solve the problem.
However the best thing to do is replace the heater and defrost thermostat. it is easy to install.
Following the below solution this will solve your problem.