First, Let your cable box (old one I'm guessing) sit with the power on and cable(s) connected both to cable line and TV. Give it at least an hour to reset and communicate with the new cable company. If nothing (on the box) changes display then eventually sets up the clock to the correct time. Then call the cable service/help line to have them 'ping' your box (reset) This should get things going.
* Once the cable is looking normal. Check your TV; are you still using the analog (chan 3) input? Newer cable is going all digital to get High Def (HD) to everyone. This means no analog TV will work (unless you get a converter for a fee.). You may still hook up your tv by using the RCA Yellow-Red-White inputs if your TV has them. You can also use the newer IR or S-cable jacks if both the TV and cable box has them. Last and best option is using the HDMI jack which is found on most TV's bought after 2010. If you don't have these inputs then your TV is too old. Opt for a "smart TV" if you can afford it as it's sometimes the same price. Don't be fooled on getting a regular TV on sale as the stores are dumping all the old sets. (Remember when VHS were dumped for the newer VCD, then the DVD came along.)
* If you see stripes like an out of sync old style TV, then your still on channel 3 analog. Go get an HDMI cable from the store;Walmart ($6), Best Buy($30), Even Home Depot has them. Hook up to TV and set up your TV to HDMI input. (most TV sets can select the input with out using the remote. Try holding down the on/off button once the TV lights up the screen. Most will go into a Menu option and pressing the volume buttons will select the item you want. Those without extra buttons will work with just pressing the on/off button several times till on the selection you want.
* Final; now that the TV and cable is set. Now you can test the remote (I'm guessing the cable remote?) See if the battery in the remote is fresh and installed correctly. Give the battery a spin while in case to make sure the connections are good. Check for green crud. Remove with paper towel if needed. Rub gunk off with rubber pencil erasure. Install batteries. Try pressing a button to check if the remote lights up. Point at cable box to change channel or get a menu selection. If it still does not work then call the cable service line for a replacement.
Aloha, ukeboy57
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