Christy, what PC?, we cant guess them.
do not use glenns post there are all spam and virus sites.
Christy, each model and era of PC the answer varies.
from for over 30 years, of PCs.
do tell, or go to real HP and ask. (we are not)
Best Buy ban help you with that. Unless you know how to jumper a BIOS.
can help you
ban help, avoid Bestbuy, or
pay $300 for the Password,there,
HP does this for free.
here is the forum at HP, just ask on the
correct forum FIXYA is NOT HP.
ok>
https://h30434.www3.hp.com/
the newer PC are must more difficult to fix this. BIOS PASSWORD.
the word ALL-IN-ONe tells very little
they will need the full service tag data.
to get the correct back door PW.
if the PC is new, with UEFI , rules. 2010
and newer, then the steps are more hard.
custom reflashing of BIOS< hard.
and risks.
is it the old 2009 model>? mS200?>
or new.
on the MS200 there is a clear PW jumper.
this is one example, only, just to show you we can look it up,.
https://support.hp.com/us-en/product/hp-...
newer PCs this method is now banned.
as in secure. UEFI rules did that.
here are all the , all-in-ON PCs
vast in scope, we can not guess one.
https://support.hp.com/us-en/products/id...
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