SOURCE: i believe the clutch on my dyson
Hi its Darran at Dyson.
Your machine is designed to make this ratchet noise if the brush bar is
obstructed. We would recommend checking the brush bar and soleplate
area and removing any blockages or hairs/threads that are wrapped around
the brush bar.
Full details on these checks can be found in our Support section online
at www.dyson.com.
Kind regards
Darran
Dyson Customer Service
SOURCE: Why does my DC17 Animal vacuum keep shutting off?
Hi Emmeline,
I'm sorry to hear you're having difficulties with your DC17. From what you've described, it sounds as if the thermal cutout feature is shutting the machine down to prevent overheating. If you've already tried washing the filter and are still experiencing the issue, I'd encourage you stop using the cleaner and to contact us directly so we can help. You can call us free on 1866MYDYSON, or email [email protected]. We'll look forward to hearing from you.
Kind regards,
Jack
Dyson Online Customer Support
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