My go gear 4 gig is acing up. when i try to play a song it says "File format not supported" i've tried resetting it, downloading the songs in several different ways, even wiping all the file and putting them back on! I really need help with this because me without my music is like chuck norris without the beard. I DOESN'T WORK!!!!!!!! advice anybody???
i have also tried reformatting but the drive i Can reformat is not the drive i Need to formati have also tried reformatting but the drive i Can reformat is not the drive i Need to format
AnonymousMar 21, 2014
I downloaded music to my phone.and im trying to play it but they're telling me my files nnd to besupported.how can I fix it.I downloaded music to my phone.and im trying to play it but they're telling me my files nnd to besupported.how can I fix it.
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To start with, you actually haven't mentioned what format are you trying to listen on your MP3 player. I presume it's mp3 but did you verify it? Just some days ago a user asked me how he could tell the difference between an mp3 file and another audio format - because Windows was not showing the extention. So in this case check file properties and enable Windows to show file extentions. Do you have an MP3 app on your computer? Do files play on MP3 player application? Might be files with DRM, so they can't be played on not authorized players. Play a file you are sure is not copyright protected, i.e.
If everything is ok, your player is acting up, actually quite a definitive actuation: it's dead. If it is on warranty, just claim service - they actually can't repair it but will give you a new one. If not on warranty, nothing to do but count your losses.
Try downloading the songs into another simliar MP3. If it does not work means that the file format is really not supported. What you can do is to Google Free MP3 convertor.
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"File format not supported" means that the song that you've downloaded into your MP3 player is NOT an .MP3 file format. For each MP3 player have their own supported file formats. You need to check the manual of your MP3 player to see what are the supported sound file formats (i.e. .mp3, .wma, .mp4). Then check the file format of the songs that are saved in your player.
If the songs are supported but you're still getting the error message, try to delete all the songs and then download the songs again and save it into your player. If the same problem occur, then it may need a firmware upgrade or reformat.
You have to make sure that your audio books are in an mp3 or wma format. If they aren't - you will have to convert them which is a fairly simple process.
The songs are in the wrong format - they need to be stripped of their DRM license (illegal) or converted to mp3 format. The best, most legal way to do this is to redownload the songs as an Mp3 file, or re-rip your CD's in Windows Media Player in Mp3 format.
these problems occur because
the user is trying to download a song format that the player does not
recognize.Everymusic file
is in a certain format.The most common music file formats are Mp3, WMA, AAC
(iTunes), WAV, RA, etc.In addition,
every file format type is in a certain bitrate, size, etc.By far the most common issue is that the
music file contains a license or copyright (especially with WMA or AAC file
formats).Each Mp3 player only
recognizes a certain number of these formats.Every Mp3 Player is different.You will have to check your
Mp3 player’s product specifications (specs) or user’s manual to find out which
formats your particular Mp3 player recognizes.When you try to download or
sync the wrong file format, you will get one of the errors that I mentioned
above.If you want to know what file
type you have, then you must find the location of the individual music file on
your computer, right click the title of the song, and select the option
“Properties” from the menu. Mp3 player product
documentation is not straightforward.If
a player supports only non-protected WMA files, it will merely say that it
supports WMA – it will not tell which type of WMA it supports.A player that supports DRM-protected WMA’s
will usually indicate such on the box (usually with a Windows Plays For Sure
logo – which is actually an ironic misnomer).DRM stands for Digital Rights Management, and it is a type of licensing
system for WMA files.It is used
extensively by mp3 player music services such as Bearshare, LeapFrog, Napster,
and others.Not all DRM licenses are
created equal – there are licenses with “play rights,” burn rights,” and
“transfer rights.”Play rights mean that
you can only play the song on your PC – it will play fine on your computer, but
it will not play in your mp3 player even though it appears to transfer.Burn rights mean that the song can be burned
to CD.Transfer rights mean that the
song can be transferred onto an mp3 player that supports DRM-protected files.Then, there are unlimited licenses and
limited licenses.Limited licenses only
allow you to play a song for a certain length of time. You would have to pay
extra to continue using the song after that trial period is over – the time
length ranges from a few days to several months or longer.
The songs are perhaps in the wrong format. This player will not accept copy-protected iTunes (AAC) files. Also, the license on your files may not permit transfer to mp3 players. Definitely check the bitrates on your files, b/c this Sony can only accept certain ranges of bit rate.
This is my general spiel about music formats, but note that your Sony does accept DRM-protected files with transfer rights, so not everything in the following blurb applies fully to you:
All of these problems occur because the user is trying to download a song format that the player does not recognize.Everymusic file is in a certain format.The most common music file formats are Mp3, WMA, AAC (iTunes), WAV, RA, etc.In addition, every file format type is in a certain bitrate, size, etc.By far the most common issue is that the music file contains a license or copyright (especially with WMA or AAC file formats).Each Mp3 player only recognizes a certain number of these formats.Every Mp3 Player is different.You will have to check your Mp3 player’s product specifications (specs) or user’s manual to find out which formats your particular Mp3 player recognizes.When you try to download or sync the wrong file format, you will get one of the errors that I mentioned above.If you want to know what file type you have, then you must find the location of the individual music file on your computer, right click the title of the song, and select the option “Properties” from the menu. Mp3 player product documentation is not straightforward.If a player supports only non-protected WMA files, it will merely say that it supports WMA – it will not tell which type of WMA it supports.A player that supports DRM-protected WMA’s will usually indicate such on the box (usually with a Windows Plays For Sure logo – which is actually an ironic misnomer).DRM stands for Digital Rights Management, and it is a type of licensing system for WMA files.It is used extensively by mp3 player music services such as Bearshare, LeapFrog, Napster, and others.Not all DRM licenses are created equal – there are licenses with “play rights,” burn rights,” and “transfer rights.”Play rights mean that you can only play the song on your PC – it will play fine on your computer, but it will not play in your mp3 player even though it appears to transfer.Burn rights mean that the song can be burned to CD.Transfer rights mean that the song can be transferred onto an mp3 player that supports DRM-protected files.Then, there are unlimited licenses and limited licenses.Limited licenses only allow you to play a song for a certain length of time. You would have to pay extra to continue using the song after that trial period is over – the time length ranges from a few days to several months or longer. -Tha Mp3 Doctor
Make sure the device is fully charged.
Make sure the songs are in the correct format - Mp3 is best; iTunes/AAC will not work; check the bit rate of the songs to make sure they are at acceptable levels.
Also, make sure you are using the Media Manager to convert files.
Formatting the player, in this case, might have been a bad idea, b/c it is possible that it erased key system files - I do not see where Sony has the original firmware/software for this particular product on their website, so it is going to be difficult to reload it if that is the case.
Here is some general info:
I have seen quite a few
threads in which the stated problem is that the Mp3 or Digital Audio Player
will not load the songs; will appear to load the songs but will not actually
play them in theMp3 playeronce disconnected fromcomputer;
will skip the songs on the player, or show only “0:00” for file length; songs
“disappear” all of a sudden (although this particular problem can be caused for
many reasons not covered in this article); your store-bought/burned/ripped CD’s
will not load into your Mp3 player; or get the error message “File Format Not
Supported.” All of these problems occur
because the user is trying to download a song format that the player does not
recognize.Everymusic file
is in a certain format.The most common music file formats are Mp3, WMA, AAC
(iTunes), WAV, RA, etc.In addition,
every file format type is in a certain bitrate, size, etc.By far the most common issue is that the
music file contains a license or copyright (especially with WMA or AAC file
formats).Each Mp3 player only
recognizes a certain number of these formats.Every Mp3 Player is different.You will have to check your
Mp3 player’s product specifications (specs) or user’s manual to find out which
formats your particular Mp3 player recognizes.When you try to download or
sync the wrong file format, you will get one of the errors that I mentioned
above.If you want to know what file
type you have, then you must find the location of the individual music file on
your computer, right click the title of the song, and select the option
“Properties” from the menu. Mp3 player product documentation is not straightforward.If a player supports only non-protected WMA
files, it will merely say that it supports WMA – it will not tell which type of
WMA it supports.A player that supports
DRM-protected WMA’s will usually indicate such on the box (usually with a
Windows Plays For Sure logo – which is actually an ironic misnomer).DRM stands for Digital Rights Management, and
it is a type of licensing system for WMA files.It is used extensively by mp3 player music services such as Bearshare,
LeapFrog, Napster, and others.Not all
DRM licenses are created equal – there are licenses with “play rights,” burn
rights,” and “transfer rights.”Play
rights mean that you can only play the song on your PC – it will play fine on
your computer, but it will not play in your mp3 player even though it appears
to transfer.Burn rights mean that the
song can be burned to CD.Transfer
rights mean that the song can be transferred onto an mp3 player that supports
DRM-protected files.Then, there are
unlimited licenses and limited licenses.Limited licenses only allow you to play a song for a certain length of
time. You would have to pay extra to continue using the song after that trial period
is over – the time length ranges from a few days to several months or longer. -Tha Mp3 Doctor
if suddenly your mobile option you, "Playback failed", that means the phone can not locate the file where it was placed, mostly this problem prisist, when you are using low quality 1 GB memory stick, then it is understood that the file which is bieng played, is moved or the phone is unable to locate the desired file.
mostly for such memory sticks phone lost the files, its solution is remove the memory stick and restart the phone or try formating the memory stick several time from the phone.
The device itself is not faulty. This is Microsoft's fault, not Philips'. Some of the songs may have Digital Rights Management (DRM) encoding that the SA6025 will not support. You can right click on the trouble music file, select "Properties," and select the License or Digital Right tab - look for the msg: This file is not copyright protected. Find out if the songs that CAN'T be transferred have this message. If so, then click on acquire digital rights (or some variant of that phrase). If the files tha CAN'T be transferred DO have Digital rights protection, then you must save the files in a different format that is stripped of DRM encryption.
There are a few possible answers: 1)Start simple - disconnect the GoGear from the computer - let it update - then reconnect it to the computer; if this fails, restart your computer and try syncing again
2)You need a firmware upgrade to make the device compatible with your computer: just open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website; click on the update tab
3) The songs have Digital Rights Management (DRM) protection.Try re-downloading the songs without DRM protection.
4) The songs are in a format not recognized by the GoGear. The GoGear, for instance, will not take iTunes files b/c they are AAC format. With MP3 files, the player supports 32 –320kbps. With WMA: 5-192kbps with sampling rate 8.0kHz up to 44.1kHz. Right click the song file, and select "Save As", and then change the format of the song file. Or, redonwload, in the above-said format.
fault, not Philips'. Some of the songs may have Digital Rights Management (DRM) encoding that the SA6025 will not support. You can right click on the trouble music file, select "Properties," and select the License or Digital Right tab - look for the msg: This file is not copyright protected. Find out if the songs that CAN'T be transferred have this message. If so, then click on acquire digital rights (or some variant of that phrase). If the files tha CAN'T be transferred DO have Digital rights protection, then you must save the files in a different format that is stripped of DRM encryption.
i have also tried reformatting but the drive i Can reformat is not the drive i Need to format
I downloaded music to my phone.and im trying to play it but they're telling me my files nnd to besupported.how can I fix it.
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