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Dejuno appears to have a 5 year warranty. Sadly, you would appear to have to pay shipping charges to send it for repair. While there are generic replacement wheel sets sold on the web, figuring out whether such would work for you certainly would seem an imaginative exercise. There are YouTube luggage wheel repair guides but finding one that applies you your specific luggage is challenging. You might contact Dejuno to check your alternatives. Alas, when the damage was detected at the airport, that is when a report ought to be made at the baggage claim office. https://www.peopleclerk.com/post/airline-damaged-luggage
iFixithttps://www.ifixit.com > Guide > Samsonite+Luggage...
8 steps · 30 mins
1.
Clean the wheel to make sure that the wheel is not stuck.
2.
Select the right replacement by measuring the diameter and width of the wheel.
3.
Remove the screws securing the wheel clip inside the case.
You will have to go to a dealer for this. Also there is a chance that you wont be able to find it because it is 10 plus years old. Manufacturers are not required to supply parts for vehicles that are over 10 years old. You may want to try a salvage yard too. Also there is EBAY. Best of luck.
Sears will definitely come fix that under the warranty. I was in that line of work for years, and we would come fix any problem on a machine under warranty.
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