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If turning the machine on and off and on again does not clear the problem, your best bet is to contact Xerox support for the machine. That is what Xerox advises. I could suggest going to the printer driver for it on the server and seeing if you can reset that BUT that could waste your time and demand expertiese not at hand. I'd rather not lead you down the primrose path.
Try this:
1.Turn machine off
2. After it has completely powered down, unplug the power cord from the wall.
3. Go back to the front of the machine and turn it on and then back off again (remembering to leave it UNPLUGGED from power.)
4. WAIT 60 SECONDS (Very important)
5.AFTER 60 seconds plug it back into the wall and turn it back on.
If problem persists call for service.
Hope it helps!
Performing a Fault Reset 14 will reset your WorkCentre and will help to clear error codes.
Find the pink Clear button on the Control Panel of the WorkCentre.
Find the button below the word Auto.
Press these buttons in the following sequence: [Clear], [Auto], [Clear], [Auto]
NOTE: All of the lights on the Control Panel should go out and the LED Display should go blank. If the lights do not go out, then repeat step 3 until they do. It may be necessary to increase or decrease the pace of the [Clear], [Auto], [Clear], [Auto] sequence.
Press the [10's] key one time and the [1's] key four times to enter '14' in the LED Display, as if you were to make 14 copies.
Press the green [Start] button.
Press the pink [Clear] button two times.
The WorkCentre should now warm up and come to ready.
If the above steps do not clear the error code, repeat steps 3 to 6 a second time.
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