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Which model can I assist you with? Top mounts are different then side by sides. The drain system is with in the freezer section under the evaporator, I use steam, but if this is not available I would use hot water to clear the drain. *If you use water, this could overfill the drain pan so beware of leaking water. For better instructions, please be specific on your model numbers. Good Luck
pull back panel in freezer, take hair dryer and melt ice around drain hole until it starts to drain may take sometime usually 20 30 mins pour hot water in drain pan to verify that it is draining
can not immediately locate manual.
If this unit is a cooler, check this:
Anything that can effect air flow. Fans not running or running in wrong direction.
Too much product in unit.
Thermostat set too low or stickes and unit does not shut off unit.
Possibly has a defrost timer. Most coolers do not but some do. Look for one and see if it is working. Make a mark on the face and wait 15 minutes to see if it moves.
Drain pan clogged.
Doors not closing or seals not sealing.
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