Keyboard inoperative The onboard keyboard quit working - none of the keys are functional either before Windows is loaded or not. The touch pad/mouse works normally. When an external USB keyboard is connected the computer functions normally including the caps lock and num lock lights on the inopeartive keyboard.

Try to load laptop in safe mode. If keyboard and mouse works in safe mode - then you'll need to clean your system, it has viruses.

Advent laptops are manufactured by DSG International, which owns the names to other name-brand computers such as Acer and Hewlett-Packard.
The Advent laptop keyboard has integrated mouse touch-pad functions that allow you to move the mouse around the screen with your fingers.
Function keys at the top of the board contain alternate ways to exit and enter software applications.

Function Keys
The Advent laptop keyboards function keys are "hot keys" that act as shortcuts to applications and functions on the computer. The function keys sometimes don't work and won't carry out the function assigned to the key. This problem is considered a hardware malfunction, and the solution is to replace the keyboard or use a universal serial bus (USB) keyboard for the laptop. b> Malfunctioning Keys b> Advent keyboards are made of thin plastic. Striking the keys too hard will cause the keys to break or stick awkwardly in the housing unit that supports the keyboard. When these keys get stuck in the housing unit, a pin tool can easily set the keys back on track. If there are too many keys that get stuck or broken, you can purchase a replacement Advent keyboard and have it installed. b> Mouse Problems b> The mouse is located at the bottom of the Advent keyboard but is connected to the keyboard data strip that sends information through the keyboard unit to move the mouse on the screen. If the mouse malfunctions, check the connector under the keyboard to see if it is loose. A loose connector can cause the mouse or other keys not to function on the laptop. b> Electrical Shortage b> An electrical shortage can cause an Advent keyboard not to work properly. A shortage is when the main board of the laptop is not getting the voltage needed to efficiently operate the computer. When this happens, certain devices underperform or become inoperable. Check to see if your power supply is extremely hot or if your system heats up around the keyboard. If so, replace the electrical adapter. b> Wire Damage From Keystrokes b> The wire that is responsible for the liquid crystal display (LCD) on the Advent laptop extends from under the middle of the keyboard to the LCD display unit. This wire is unprotected and can be damaged from striking the keys over the wire. When this happens, the display will not show the correct colors or the screen will go black. To eliminate this problem, purchase a keyboard cover that fits the keys to relieve the pressure between the keyboard and video cable. b> Keyboard Drivers b> Problems have been reported with upgrades from Windows Vista to Windows 7. Windows 7 will not recognize the system drivers that operate the Advent keyboard. To get the keyboard to work, you must load the old drivers in Windows 7 Safe mode, which is used anytime there is a hardware or software discrepancy. Advent keyboard drivers can be loaded from the original restore CD, which is included with the system at the time of purchase.
http://www.laptopkeyboard.com/Guides.php/Advent/Advent Series/9517 (Black)/KBAD3

Click the Windows "Start" button in the bottom-left corner of your desktop.

Scroll up and click "Control Panel."

Choose the "Mouse" icon or type "Mouse" in the field in the upper-right corner.

Click the "Enter" button and then click the "Mouse" link.

Press the "Hardware" tab or the tab to the right of it that specifies the type of touch pad you have.

If you are under the "Hardware" tab, highlight the touch pad in the list of devices and click the "Enable" button.

If you are under the touch pad tab, click the enable button.

Click the "Apply" button and then click the "OK" button

or

Locate the function key on your keyboard (F1 through F12) that has an icon of a touchpad. This is often a rectangle with two smaller rectangles below it, representing the touchpad and its two buttons.

Press and hold the "Fn" key, usually found in the lower left area of your keyboard.

Press the touchpad function key and then release both keys. If this does not enable your touchpad, try holding the "Fn" key down and pressing the touchpad function key twice in a row.

Shortcut Key Method

Press the Windows icon key on your keyboard and hold it down until the Start menu pops up. If your keyboard doesn't have a Windows icon, press "Ctrl-Esc" at the same time.

Use your arrow keys to locate the Control Panel and press "Enter."

Navigate to "Mouse" with your arrow keys and press "Enter" to open the mouse control dialog box.

Then, press "Alt-F" together to access the tabs at the top of this box.

Navigate using the arrow keys to "Device Settings" or "Touchpad" or the similar option on your system and press "Enter."

Press the "Tab" key until the "Enable" option or a check box next to it highlights and then press "Enter." Press "Tab" again until you are highlighting "OK," and press "Enter." Your touchpad will be re-enabled.

hope this helps

1 . Look for Fn function key - Most laptops have this special key Fn that is next to the Ctrl key on the keyboard. It should have a blue or green color, easy to find.

2 . Look for F1 to F12 functions keys, they are on the top row of the keypad. Look for one has an icon that looks like the touch pad, which is to control the touch pad of your laptop. It maybe F8 or F9 depends on each make of your laptop. These function keys also control the brightness, sound, wireless etc.

3 . Now hold down the Fn key and the F10 key to enable the touch pad, in this example, the Toshiba laptops. You press them again to disable it

4 . If none of the above works, plug in an USB mouse, then check into the Control Panel -> touch pad or mouse configurations. Also, check Device Manager if the touch pad driver is installed and working properly.

Thanks.Have a great day.

Try using a usb mouse and keyboard.Your computer should already have drivers for these devices loaded.

Hello,

There will be a Fn combination for the mouse pad.Please have a look on the fn (F1 to F12) keys on top of the keyboard and you will find the mouse pad symble on any one.
Press that function key with fn key (usually with windows button) and the touch pad will start working.

Thanks.

Look along the top of the keyboard for an "f key" that shows a "touch pad" icon, IF you see it, press the "function key" (along the bottom of the keyboard) PLUS at the same time the "f key" (that you found along the top) and that should "toggle" the touch pad back on....
Also, IF you plug in a USB mouse that will allow you to move the cursor around--but the USB mouse doesn't fix your touch pad problem.
Hope this helps.

Check to make sure your touch pad is not turned off. Regarding the keyboard you need to check to see if you have set the laptop to work off an external keyboard. Check the function keys at the top of the keyboard they are used to turn on and off the keyboard and mouse functions

the best thing you can do is hook a wireless keyboard and mouse to your laptop. That's what i did and all is working well

either the keyboard/mouse (2 in 1 on laptops) drivers are invalid in which case you can go to http://support.acer.com and download the keyboard/mouse drivers and/or utility.

Let me know if this works for ya,

Have a great and safe Sunday !