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This is an unknown brand to us in North America and seems to be a South Africa brand?
The elements are individually controlled for baking with the bottom element and grilling with the top element. They only come on together if you have a 'rotisserie' setting.
If you are trying to grill and the element isn't working, then you need to make a warranty call.
The heating element in top unit may be loose or burned out. Push the element toward the back and see if it engages. If it is already engaged, you'll need to replace it. It is simple to remove it.Just give a firm tug and it should come right out. To replace with a new element, simply push it in firmly.
With the bottom unit, are controls set for bake? If they are set for "broil" you are using direct heat and it will cook foods more quickly.Also, is bottom unit a convection oven? If so, foods will cook in 1/4 to 1/2 the time for a conventional oven, so you'll have to adjust your temperature down about 25-50 degrees and shorten your cooking time.
the oven control switch is bad, or you have a burned out oven element top or bottom. If your broiler heat comes on, the top is o.k., then the bottom element needs replaced
I suspect a heating element in the oven has burned out. Some ovens have 2 heating elements, one on the bottom for baking and one on the top for broiling. If this is the case, you can try setting the oven on broil and see if the top element gets hot. Usually the bottom element fails first because food gets dripped on it. In most cases you can unplug the old heating element by just pulling on it and plug the new one just as easily. You can check the resistance of the heating element with an ohm meter. If it's burned out the resistance will be very high, probably greater than a mega ohm. In some cases you will need to take the back off the oven to replace the heating element. Just make sure the oven is unplugged and cool when you start working on it.
Do you have any cuts, holes or "shorting" or tin-foil/aluminum around your bottom bake heat-element? If so, you may need to replace the baking Heat Element. (Ensure you do not use aluminum foil around your heat element to prevent your oven from getting dirty)
To replace your baking heat element, with power off; remove 2 screws securing the bake element. Slightly tug and pull towards you for about 3 inches or so and disconnect the connecting wires at each end. Then completely remove the heat element and install new in reverse manner. Whats' you're model number?
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