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There should be a number on the card where you can do it on the phone. If you don't care to go online take it to a store and get customer service to help you.
If you have not already signed up / registered / created an account, you will have to do that first. Follow the on-screen steps.
If you feel you need one-on-one / person-to-person help, this is the the toll-free number to call: 1-800-445-6937, Mon - Sat: 8 am - 10 pm, Sun 8 am - 9 pm (Eastern Time zone).
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