Hello there. You're experiencing camera issue cause of the following reasons
1: bad camera lens.
2: camera not making good contacts to the ports as a result of a fall to the ground/floor.
3: virus.
Advice you take the device to a repair centre, cause it's not what you can do by yourself.
Hard reset as per my other answer.
If you need further help, reach me via phone at https://www.6ya.com/expert/michael_e7c2c48c6e65f808
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