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mcdevito75 here, You can try to contact your smoothies name plus.com for replacement parts if available. Or refer to contact info that came with the machine.
By now I'm sure you've given up, but do you still need the jar? I have one that is now useless to me since my son tried to run the blender when the jar and base were not seated correctly and the rotors on both were worn off.
I contacted the Focus Electric Company which has owned Back to Basics now.
They guarenteed to replace the motor if it was purchased within a year.
I sent them the receipt and they confirmed that they ll send me the same within 7-10 days.
This is straight from the manufacturer: Canada - Warranty Information If your appliance is within the warranty period and you are experiencing difficulties please contact us 800-688-1989 or e-mail us at Customer Service. The Back to Basics Web site currently accepts and ships orders within the continental United States only.
Do you have any friends in the US that you could ship to? It would probably be prohibitively expensive compared to the cost of a new one.
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