Http://www.searspartsdirect.com/model-number/9703871220/0582/0153200.html?searchType=modelSearch&q=970-38712&searchTerm=970-38712
This link shows you your tub parts. There are 2 springs and 2 shock absorbers. Those may be bad broken or loose and one other thing to check is make sure the inside drum has not broken off of the spider assembly in the back. An easy way to check that is open the door and grab the front lip of the metal tub and try to move it up and down, you will notice a huge amount of movement if it is broken loose. The videos I posted apply to all front load washers, The first 2 are great on diagnosing and the last one shows whats left of a broken spider gear.
Kenmore Washing Machine Model 970 3871220 9703871220 970 3871220 Parts
If it is the spider support assembly then you will have to replace the entire inner tub and that is about $400 just in parts.
If you need further help, reach me via phone at https://www.6ya.com/expert/steven_a67ead41eb5fc62a
Hi,
When my washer did that, I found that the shocks that hold the tub were bad...
Check out this tip I wrote about the noise and vibration that front load washers can make..
Washer Problems Washer noise when spinning
heatman101
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