The arm is traveling too far. You may can take the plastic endcover off the ice maker to observe the end of the arm and slightly bend it there so it won't go as far.
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First check the ice maker in your freezer compartment to make sure the ice maker shut off arm (the thick "wire" arm) is in the down position. If it is in the up position, the ice making operation is shut off.
If the ice maker shut off arm is not the problem, make sure the freezer temperature is around zero degrees Fahrenheit / about -17 Celcius. If the refrigerator is set at the proper temperature, the ice maker or water valve could be defective.
Without knowing what the make and model of your freezer, it is a challenge to advise you further. You can click or tap on Comment and add more information so I or someone else can provide you with more information.
Most ice makers in refrigerator / freezers have a heavy metal wire "arm" which activates and deactivates the ice making process. When the "arm" is in the down position, ice is made.
With most refrigerator / freezer ice makers, the "arm" can be set in the up position, so that the ice making process is stopped.
When the bucket is full the arm is up the maker is off.
If the ice maker has a on/off button in off the ice maker is off
If the ice maker internal heater fails the cubes will not release and the white plastic ejector arms will be rotated CCW and pressing against the ice in the tray, Normal position for ejector arms is vertical.
If water solenoid has failed or water supply not available the ice maker will cycle. The ice tray will be empty,(hard to see if ice tray is empty). Check and replace water fill solenoid.
If ice in tray and ejector arms vertical several possibilities.
Freezer not cold enough to trip thermostat in ice maker to initiate release cycle.
Check freezer temperature <10 Fahrenheit thermostat in ice maker failure
The best way to check the operation is to manually lock the arm up into the off retention position. Wait a minimum of one hour. Open door and release arm down. Observe the operation of the ice maker. Is after a minute or so the ejector arm does not rotate then it is likely the ice maker has failed internally. If the ejector turns and no ice than you can assume either the water supply is off external from the refrigerator or more likely the water solenoid located behind the bottom back cover has failed. It is also possible that the hose that connects the solenoid to the ice maker has frozen right where it enters the freezer just above the ice maker. You should see ice built up at the entrance where the water fills the tray if this has occurred.
Check if the unit has a cold water dispenser that it will fill a cup. If so than problem is with Ice Maker. If not than problem is with water supply to unit.
If water to machine works make sure that the arm on the ice maker is in the down position. If it is up it will disable the ice making unit. Cycle the am a few times to insure that the switch connected to the arm has not gotten stuck in the off position.
On some ice makers there is a separate switch to disable the Ice maker usually right on the ice-maker not easily missed.
It is possible that the water feed tube into the Ice Maker has become frozen where it enters into the back of the freezer at the top. You can look through to see where the water fills into the cube tray. If ice is present it would be an indication that the feed tube has become frozen If suspected the safest way to fix would be to turn off the unit and allow for a manual defrost.
Next check the operation of the ice maker. Locate the arm in the up position prohibiting the ice maker from cycling. Wait three hours or more. Open freezer door and return the arm into the down position. After a few minutes you should observe the ice fingers rotating to release the cubes into the tray. If the fingers do not rotate I would suspect the ice maker or the connecting electrical circuit. Remember after dropping the arm the Ice Maker has to warm up to melt the ice cubes from the tray before the fingers are told to rotate,
If the fingers rotate then I would expect that the water supply solenoid has failed inside of the unit near to the location the the water supply is made. Replacing this part needs to be done by a qualified experienced technician.
check that the ice maker arm is not in the up position or has come dislogded. if the metal wire is dislodged use a mirror to help put back in the ice maker. put it back in the round white area with an elongated slot. flip down if off. check the ice maker to see if an ice cube got hung up and is jamming it. check with eyes and fingers. last the ice maker will not cycle if the door switch is not activated. this check requires you turn off the ice maker with the arm. come back in 6 hours put the arm back down and hold door switch and see if it starts.
Ted, The arm should be down. The down position applies power to the control module... when the arm is up power is off. It's the opposite of a light switch.
If water still continues going to the Ice Maker unplug the pair of wires on the back of the refrigerator that send water up to the ice maker. Now I see I am a little late answering your post, because I just happened to run across it. I was not here when you first posted the problem. Just let me know if you still need help, Thanks Sea Breeze
Is the bail arm in the down position? Is the ice maker connected to its power supply? check to see that the harness is plugged in all the way. Check the temperature of the freezer. Freezer temp must come down to 5°F for the ice maker to make ice.
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