Question about LG WM2688HWM TROMM SteamWasher

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LG Tromm washer WM2688HWM tE error code. Very easy to remove and replaced the thermistor, BUT still, it's not working, tE error code still there. ????????????

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  • Anonymous Mar 17, 2014

    cant find thermistor location

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LG Tromm Washing machine te error. The manual says to call for service. Not much help there. The reason for the error is the thermistor circuit (resistive element that becomes less resistive as it increases in temperature). The thermistor acts as a heat sensor. In many cases, the error occurs because the wireing harness is too tight at the bottom of the drum and one of the wires in this circuit becomes disconnected with all of the movement of the drum (unbalanced load, normal cylcing etc).

1. Unplug the washing machine from the wall. The thermistor circuit is at line voltage (110 in the U.S.) and it will bite! So do this first before proceeding.

2. Move the washer out so you can get access to the back of it.

3. Remove the stainless panel (the one that is not painted, it is large (aprox. 16x18 inches). It is held in place by 4 phillips screws.

4. Locate the thermistor connection block near the bottom of the machine, at the center of the wash drum. It is the small white connector that has two wires running to it. One wire is dark blue, the other is light blue. Insure that neither wire has pulled out of the connector. If either of them have, repair the connector and provide enough extra wire ( aprox. 2") to provide cable relief.

5. If the cable connector and wires are ok, there are other solutions here that recommend either cleaning or replacing the thermistor.

Good luck to you.

Posted on Aug 04, 2009

  • 4 more comments 
  • David Smith
    David Smith Mar 06, 2014

    I was plagued by the TE code. It was intermittent and ultimately became a constant issue. Seeing all the comments about the wiring harness coming loose, I first accessed it through the back of the machine and pushed it together tightly. It seemed to fix the problem, but eventually came back. So, I tried one last thing before doing an all-out replacement. The connection is loose, so I got a tube of conductive grease. I pulled the wiring harness apart, filled the two female holes with a dab of grease, plugged the harness together and the problem hasn't reoccurred in three months. Very cheap fix.

  • Robert A
    Robert A Apr 12, 2014

    Yes I just did the samething Chris Perkins just said and fixed my TE code error on my LG. I pushed my washing machine on to the wall on an angle to get accesses at the bottom and checked the wirings on the thermistor connection block, didn't see any loose wire but wigged and pushed it in and turn it on and put a load of laundry. usually if I load a bit heavy i will get a TE error right away, this time no error. Thanks for the advice it saved me money.

  • Socratis Kanakas
    Socratis Kanakas May 08, 2014

    couldnt see any broken wires but error code tE was still there so i started to trace the wires and found three cut wires under the tape that keeps wire together so check full length before buying the thermistor thank you for all comments in how to find faults

  • Scott Harris Feb 04, 2018

    This was a relatively easy repair. On mine, the blue wire had come out of the connector, so I had to cut off the old connector and hard wire them together with new couplers. This involved cutting off the shrink sleeve on the thermistor, and wrapping everything back up with electrical tape. Once I did, it worked fine!

    Taking apart the washer front and putting it back together was the hardest part. The video below was very helpful in that regard.

  • DougT
    DougT Oct 15, 2018

    Scott, which video did you watch to take apart the washer front and putting it back together?

  • DougT
    DougT Oct 15, 2018

    I have the tE error and it's going to be 2 weeks until the repairman comes--I don't know if we can go 2 weeks without a washer. Also, if a part is needed, it means more time on top of that!

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I've had this happen twice now. Easy fix!

The first time I followed the AppliancePartsPros video (http://www.appliancepartspros.com/lg-thermistor-assembly-6322fr2046c-ap4445159.html) to get to the thermistor, disconnected it from the wiring connector and removed it from the washer, then reassembled. Error code gone!

The second time I tilted the washer back to gain access, disconnected the wiring, turned the thermistor back and forth while still inserted, and reconnected the wiring. Error code gone! A five minute job.

Posted on Dec 11, 2014

  • Eric Alfred
    Eric Alfred Feb 13, 2015

    Hey Everyone, mine was just as descride; thermistor needed to be unplugged and reseated. I am so grateful to you guys who help others like this!!!!!

  • Scott Harris Feb 04, 2018

    Video was a huge help.

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Most of the time, the connection just jars loose due to the heavy shaking of the spin cycle. I fixed mine this way: disconnect the thermistor, squirt a little conductive jelly/grease into the pin holes, reconnect the jack and then tie a zip tie tightly from end to end snugging up the connection. Did this to mine a year ago and it never gave me a TE again.

Posted on Dec 11, 2014

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I have documented the replacement procedure for the LG Tromm Washing Machine model: WD-14331(6)AD, WD-12331(6)AD and WD-R8012

https://www.youtube.com/watch?v=-BrSWkasLS8&t=39s

Posted on Apr 27, 2019

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According to LG’s service information, the pernicious “te” error code is caused by a faulty thermistor. If you were just blithely to go buy a new thermistor and plug it in hoping to fix your washer, you may be disappointed. Sublime Master john63 honors us again in the Samurai School of Appliantology with his pearls of wisdom on this vexing error code:

THERMISTORS rarely fail in LG washers.

The most likey cause of the “te” error is:

1) Loose wiring at the control panel (directly behind the CYCLE SELECTOR KNOB)

2) Broken wire at the THERMISTOR (located at the bottom /front of the tub)

To access the wire plug connectors at the CONTROL PANEL—-remove the top cover of the washer.

Stand in front of the washer and look for the plug connectors behind the CONTROL PANEL. Pull apart the plugs and re-install.

Test the washer. If the “te” error still occurs—-it will be neccesary to remove the FRONT PANEL as well (two sets of special plier-type tools are needed).

Inspect the THERMISTOR closely—-with good lighting. If there’s a break in the wire it will be at or near the black sheathing / heat shrink material.

Though not as common—-a broken wire at this location is *usually* caused by excessive vibration during the spin cycle. This is also *usually* found on the older LG washers that are in *wood floor* laundry rooms.

Posted on Oct 15, 2018

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Te code is showing up. how do i fix this


Sorry to read about your problem, I hope this helps you out.

The te code means a defective thermistor. but thermistors rarely fail in LG washers.

The most likey cause of the "te" error is:

1) Loose wiring at the control panel (directly behind the CYCLE SELECTOR KNOB)
2) Broken wire at the THERMISTOR (located at the bottom /front of the tub)


Test the washer. If the "te" error still occurs--it will be neccesary to remove the FRONT PANEL as well (two sets of special plier-type tools are needed).

Inspect the THERMISTOR closely--with good lighting. If there's a break in the wire it will be at or near the black sheathing / heat shrink material.

I tried to help you. Please help me and Rate/Vote on my response. We take the time to answer your question's. take the time to rate us.Thanks and good luck

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