Hello, this sounds like you have a blockage in the drain tube, remove panel back of freezer..you may see ice build up...melt ice with hair dryer/heat gun...you will see a pan below evaporator...melt ice in pan...dry water up in pan with paper towel...now you should see a hole in pan that leads to drain tube...pour some hot water in pan..wait a couple minutes..mop up water and repeat this step 2-3 times....once you have done this find some flexible curatain wire or electrical wire..poke down the hole until you see the water drain..now it is clear..put back panel back and you are good to go. The reason you see water in the fridge is because the water has been leaking down the vent instead of the drain hole...If you need any further assistance please feel free to comment again. good luck! P.s Please don't forget to rate my solution thanks!
I have similar problem with a sheet of ice collecting on the bottom of the freezer section of my Jenn-air model JCD2389DES side by side, but also have quite a bit of water water collecting on the floor under the rear of the unit, mainly under the freezer section which is where the connections for the hoses are located. There is no water dripping down from the water supply line for the icemaker, so must be coming from a line or connection under the unit itself. There does not appear to be any water dripping down the two plastic lines on the back of unit either.
Hi,
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heatman101
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