If you are using a cable box there may be a setting in the cable box that sets and provides the CC from the cable box provider and not from your TV.
Another words the CC is not provided via the TV but from the cable box. Check under the cable box settings if you are using a cable box and disable CC under settings in the box.
If the TV connects directly to an antenna or the cable service (no box) then the CC would have to be decoded in the TV. Usually there is a CC button on the remote exclusively for the Close Caption feature. If not and an alternative choice to enable or disable would be to select the menu option of the TV and index down to the CC option and turn off. Usually a remote is not required to accomplish this procedure.
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