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heat shield could be broken or loose missing screws to hold it in place.NO bad idea DONT remove heat shield it protects other components from heat damage.heat shields also protect vechicle floor board from getting too hot causing fire.
The top cover mechanism that protects your LED heads has broken gears that operate the protection shields. As a test, you can remove the 4 black shields from the LED printheads and see if the printer now prints correctly. If that fixes it, then I recommend leaving the machine that way as replacing the entire top cover is the solution...very expensive if it is still available to purchase.
Behind the protective shield are two plastic layersright next to each other if the front one is not broken and the quality of the picture is good considering the damage to that specific spot on the screen you should not have to replace it,only remove whats left of the broken shield.Be careful not to scratch that front lens.
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