Frigidaire GLTF2940ES Front Load Washer Logo
Posted on Jul 12, 2009

We washed a small rug and we got an E-20 code. what should we do, its having problems draining!

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  • Contributor 10 Answers
  • Posted on Jul 18, 2009
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Joined: Jul 18, 2009
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Drain pump screen is clogged. If its makeing a bad grinding sound the pump will need to be replaced. Otherwise disasembly of the machine is required to access pump area to clean out screen. Dextrous people can probaly do this from the back or underneath unit. Its difficult and I don't recomend it to beginers or people who arn't handy. Easiest/prefered method: (This is the one I use.)

Method A units that have a bottom access panel. ie: front panel not one seamless peice.

-unplug unit
-lean back against wall for easy access.
-remove two #2 square screws form access panel.
-Loosen clamp holding hose to tub. (Big black one around 2" in diameter.)
-remove and clean screen.
-reassemble machine and test pump operation.

Method B units the have seamless front panel.

-unplug unit
-remove top. 3 screws @ back, slide top away from machine to remove.
-remove 2 screws holding console onto chasis.
-remove disp
-remove 3 screws @ and behind disp area.
-Remove console. ( tab may be holding to front panel @ middle bottom use putty knife to pry up.)
-remove 4 screws holding front pannel @ top to chasis.
-remove 2 screws holding frong pannel to chasis inside machine. Acess from top. (some models only.)
-remove bottom screws either 4 or 2 usally 4.
-remove two screws holding door lock to front panel
-remove spring from around bellow.
-remove bellow from front pannel
-remove front pannel. Tilts forward and lifts up off supports. (some models only.) or pannel ifs up and off from white tabs in side of chasis.
-unhook wires to door lock from front pannel. (plastic molex tab)
-may now access pump like in method A.

Pump Replacement
-access pump area
-remove drain hose to pump by looseing clamp and pulling off.
-remove hose to tub by losseing clamp and pulling off.
-remove power connection at back left of pump.
-unscrew two philips screws holding pump too base plate. (only one is really required.)
-replace pump
-clean pump screen or add one if not present.
-reconnect hoses.
-replug in power
-reassemble machine
-test pump operation

1 Related Answer

Anonymous

  • 1998 Answers
  • Posted on Apr 28, 2011

SOURCE: Washed a small bath rug

This becomes a long drawn out process in which you have to remove the pump and the entire drain line and wash all the backing out of the machine also you have to remove the lines that go from the tub to the pump as well and even after you finish cleaning out the drain system you still will have more pieces stuck inside the tub area that you have to clean out as well. Easiest way take the machine outside or to an area you can use a hose on the unit where after you disassemble the entire pump area that you can wash the tub out of all the small pieces of the rug backing I had the unfortunate repair of doing this to someones rubber backed rug cept it took all the rubber off the back of the rug. It took about 3 hours with hooking and rehooking the drain lines and unclogging them over and over due to this unit I was working on was in a basement and no access to a hose If you have any further questions message me back and please remember to rank how this opinion has helped it allows me to continue helping others in similar situations in the future Thanks again Rick
p.s do this repair yourself a repair technician would charge about 200 to repair the unit due to the amount of time

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This becomes a long drawn out process in which you have to remove the pump and the entire drain line and wash all the backing out of the machine also you have to remove the lines that go from the tub to the pump as well and even after you finish cleaning out the drain system you still will have more pieces stuck inside the tub area that you have to clean out as well. Easiest way take the machine outside or to an area you can use a hose on the unit where after you disassemble the entire pump area that you can wash the tub out of all the small pieces of the rug backing I had the unfortunate repair of doing this to someones rubber backed rug cept it took all the rubber off the back of the rug. It took about 3 hours with hooking and rehooking the drain lines and unclogging them over and over due to this unit I was working on was in a basement and no access to a hose If you have any further questions message me back and please remember to rank how this opinion has helped it allows me to continue helping others in similar situations in the future Thanks again Rick
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http://www.fixya.com/support/r1484065-f21_error_code_whirlpool_duet_kenmore

Rugs are notorious for losing fiber and holding loads of dirt. You may have something getting caught in the pump impeller and slowing it down. Included is a follow-on link that explains how to check the drain pump to clean. You may also have to remove the inlet hose that runs from the bottom of the wash tub to the inlet side of the drain pump. Debris can commonly clog in this area as well causing the drain cycle to fail.

If you have any questions about this repair, or need additional assistance, please let me know. I hope this helps you.

NOTE: If these preliminary measures do not correct your problem, you may have to replace the drain pump. It does not take much to damage the pump impeller or motor. Since the error code is generated if the drain cycle exceeds 8 minutes, if the pump is damaged and can't pump at the required volume, the error code will continue to appear until the pump is replaced.

NOTE: The "SUDS" error can also commonly occur with the F21 error code as this is usually generated when air is sensed in the drainage system.
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http://www.fixya.com/support/r1484065-f21_error_code_whirlpool_duet_kenmore

Included is a follow-on link that explains how to check the drain pump to clean. You may also have to remove the inlet hose that runs from the bottom of the wash tub to the inlet side of the drain pump. Debris can commonly clog in this area as well causing the drain cycle to fail.

For future reference, rugs that have a rubber backing may be a bad idea to put in these washers, because of the problem you just encountered, and because of the amount of dirt (especially sand) that they can hold. You may be better off washing rugs at a laundromat.

If you have any questions about this repair, or need additional assistance, please let me know. I hope this helps you.

NOTE: If these preliminary measures do not correct your problem, you may have to replace the drain pump. It does not take much to damage the pump impeller or motor. Since the error code is generated if the drain cycle exceeds 8 minutes, if the pump is damaged and can't pump at the required volume, the error code will continue to appar until the pump is replaced.
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