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If you never decrypted it, and your PIN does not work, then you will likely have to do a factory reset for the device. I would suggest you call the manufacturer first, in case there is a product specific code help they can give you, otherwise I found this page which includes methods for a Factory reset for many models.
You won't be able to access the files if you perform a new installation because the previous installation files contain the password which is required for decryption.
Install the seagate manager on a different computer and decrypt the files there first then move it back to your computer using the basic copy/cut and paste.
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