Makes ice fine but the water drips down the back of the freezer running into the ice tray - help

Call a repair person.

let see if I understood correct me if i'm wrong! When you close the freezer door water star running from the dispenser? If so you water valve solenoid is staying in the open position just replace it.

please check or install screen filter in the water valve at the back beside compressor

Hi,

This is a simple fix but will take a little time to correct this. First of all, empty the freezer of food and shelving, ice maker if you have it also. The back wall in the freezer is a false wall, so gain access by removing screws and harness from top left corner. By the way turn off the unit or unplug it!! Now at the bottom of the unit far back you will see an ice glassier in the bottom middle is a drain hole that all the water is to exit after defrost. Well because its blocked with ice the water overfills and leaking into the refer section. Make sure you can use hot water to clear this out but make sure you cleaned out the entire drain system before reassembling this to restore cooling. Once clear you problem is solved.

Good Luck

I’m happy to help further over the phone at https://www.6ya.com/expert/gere_bf68e6055dd61249

Make sure the plug in the water tray is secure and not allowing water to drip out. Check to make sure the float turns off the flow water once up to level.

The defrost cycle is melting ice that will not go down the drain tube in the rear of the freezer. This can be a clogged tube due to debris, organic growths or ice blocking flow. What doesn't end up dripping into the fridge ends up freezing in the freezer compartment. Make sure the fridge is level or tilted back slightly.

Unplug the fridge from power. Remove the contents of the freezer and remove the ice maker, back wall plate and floor plate in the freezer section. Remove ice build up on the floor and tray in the freezer by thawing and soaking up water. Flush hot water (use a turkey baster to get at it) at the opening of the drain hose that is connected to the tray to thaw any ice.. once flowing to the evapraor tray under the fridge, mix up 1/2 oz of bleach and 4 oz of water and pour down the tube to kill any bacteria.

Reassemble and restock the freezer. Monitor the temperature of the fresh food (34 deg) and freezer (0 deg) compartments. If you notice the temperatures start to climb, there may be a problem with the defrost timer, terminator, etc. and may require a pro's help.

Good luck!

WATER DRIPPING FROM THE FREEZER DOWN TO THE FRIDGE SECTION MEANS YOU HAVE A CLOGGED DRAIN, WHEN THE FRIDGE GOES INTO DEFROST CYCLE, IT MELTS THE ICE FROM THE COIL, THIS WATER HAS TO GO DOWN THE DRAIN TO THE TRAY LOCATED UNDER THE FRIDGE BY THE COMPRESSOR, BUT SINCE UR DRAINIS IS FROZEN, THE WATERS HAS TO FIND ITS WAY OUT SOMETIMES DRIPS TRU THE AIR VENT, AN RUNS DOWN TO THE BOTTOM OF THE FRIGDGE SIDE, AN WHEN YOU OPEN THE DOOR YOU WONT SEE IT, BUT U WILL NOTICE THE WATER ON THE FRONT LATER U JUST WONT KNOW WHERE IT CAME FROM...!

IF THE FAN IS NOT RUNNING YOU MIGHT HAVE TO REMOVE THE PANEL ON THE FREEZER SIDE AN SEE WHAT IS GOING ON, A BAD DEFROST DRAIN CAN CAUSE ICE ACCUMULATIONS TO THE POINT WHERE THE ICE WOULD BE SO MUCH AN NOT ALLOW THE FAN BLADES TO SPIN, CAUSING THE FAN MOTOR TO BURN, AN OVERHEAT , BUT THE PROBLEM WOULD BE THE DRAIN, AN THE WATER YOU SEE IS THE WATERR THAT MELTS FROM THE DEFROST CYCLE

Since you said the water supply is shut off, the likely culprit is a clogged drain tube that connects the defrost tray to the water collection pan for evaporation at the bottom of the fridge.

The source of the clog is usually either mold growth or more likely, ice build up. Regardless of which, if you access the defrost heater in the freezer section, you can thaw ice that has collected in the tray and if needed, use a turkey baster to direct a hot stream of water at the point the hose attaches to the tray and treat the hose for mold, below.

Once cleared of ice, mix a small amount (5 or 6 oz) of water and 1/2 to 1 ounce of bleach and direct down the tube to kill any mold / growth. Be careful not to use to much or overflow, as clean up will be difficult due to the bleach mixture.

The next thing to do (if icing up) is to determine why. A careful check of the defrost circuit should be done. Otherwise, you'll be doing this over - and it may start to affect the temperatures in the frozen and fresh food sections of the fridge.

I hope this helps!

Hi

Most times this is a plugged defrost drain system. The defrost heater in the freezer section melts the frost and changes it to water, this water is suppose to flow down a drain system. If this drain system is restricted or plugged the water will leak inside the refrigerator. The drain system starts in the freezer section with a tray built under the evaporator coil. The water is funneled through a small hose into a cup in the top middle of the fresh food section ( not on all models, but this is the most common way ), from there, the water is directed out the back wall to a drain hose that runs down the back of the refrigerator into a condensing tray. The heat created under the fridge makes the water evaporate and disappear. Some of the cups ( in the top back of the fresh food section ) can be removed for cleaning. A turkey baster can be used to help clean out the drain system. Fill the baster with hot water and "blast" it into the drain hose to help flush it out. A piece of wire or pipe cleaner can also be pushed into the drain hoses to help clean then out. On a S x S style of fridge the drain system is in the bottom back of the freezer section and often you will have to remove the evaporator cover to access the drain hole. You can clean this out in the same manner as previously mentioned, but because of the water leaking into the freezer instead of the fresh food section you will have to remove the ice build up to clean out the drain system. For some reason Whirlpool has found a need to "hide" the drain hose inside the walls now ( Whirlpool makes many of the Kenmore branded refrigerators ) on there top freezer refrigerators. This makes accessing the drain hose to flush it out more difficult, no cup inside the fresh food section, no hose down the outside back wall and the only access is inside the freezer section behind the back false wall and under the evaporator coils.

Please do rate the solution as FixYa and revert for further assistance.

Thanks
Rylee

If the freezer is on top then empty out the freezer and remove the bottom and back liner of the freezer compartment usually phillips screws. In the back you will see the freezer coils along with a defrost element. Below these two items u will see a drip tray that collects water from the coils on defrost cycle, in the center of the pan will be a drain hole that connects to a hose that leads to a pan under the refrigerator.Normally the water is collected there and evaporated. The hole in the tray in the freezer is clogged. Thaw it and clean it until you can pour water in it and it goes to the pan down below. please rate me