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On the very bottom of the disposal there is a small opening in the very middle of the disposal. If you shine a light under the sink and put a mirror down on the inside of the cabinet you should be able to see this. You'll need an Allen wrench to put in the 6 sided hex hole and turn counter clockwise until the disposal turns freely. This should unjam your disposal. Don't forget you may have to hit the small reset button on the bottom too.
If you buy a similar model from the same manufacturer, you can leave the sink fittings in place. Unplug the power and disconnect the waste pipe. Undo the bayonet fitting securing the waste disposal unit to the sink fitting. Fit new unit to sink fitting, reconnect waste pipe and power. Run the unit with plenty of water to check for leaks. Job done.
It is a small tool/ wrench that is hexagonal (six-sided) in shape, to be inserted in a screw head of the same style. The most common are just a six-sided steel rod bent in a "L" shape to create a handle.
It should have come with a Allen wrench. Be sure it is off. Insert it in the bottom into the center hole. Move it back and forth several times until it frees up. Remove wrench and try, you may have to do this several times. Also be sure the unit is reset before turning on. If it does nothing nor makes nay noise it is probably tripped.
Those units have problems with leaks. The reset button is on the bottom of the motor and so the leak is coming though the motor. The housing on those crack pretty easy. I have even see them wear through. They are not expensive and you can easily replace it by yourself.
It has to be clogged, try putting some Very hot water down the insinkerator. Remember if you have a dishwasher, it also usually uses the insikerator to drain. The Ice wont hurt the unit... so try both.
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