I cannot get or send emails. my server is not working

Method 1: Verify email account settings on the Mail app.

1. Go to Settings.
2. Tap Mail, Contacts, Calendars.
3. Tap the email account.
4. If necessary, tap on the account again.
5. Scroll down to the bottom of the screen.
6. Under Outgoing Mail Server, tap the right-arrow (>) next to SMTP server information (hostname).

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How to Fix Apple iPhone 6 that can't send emails using POP/IMAP and ...

www.ikream.com/.../fix-apple-iphone-6-cant-send-emails-using-popimap-exchange-acc...

Method 1: Verify email account settings on the Mail app.

1. Go to Settings.
2. Tap Mail, Contacts, Calendars.
3. Tap the email account.
4. If necessary, tap on the account again.
5. Scroll down to the bottom of the screen.
6. Under Outgoing Mail Server, tap the right-arrow (>) next to SMTP server information (hostname).

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How to Fix Apple iPhone 6 that can't send emails using POP/IMAP and ...

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If you normally use an email program like Outlook or Mac Mail, try logging in to your webmail. If you can see your webmail OK, then it's likely to be a problem with the way your email program is set up.
http://bt.custhelp.com/app/answers/detail/a_id/49512/c/7339/session/L2F2LzEvdGltZS8xNDc4MjExMzgzL3NpZC96SVllVUwybg%3D%3D
may need to reset password if you can't get into web mail
if you can check the authenication method you selected in the email program

from

http://bt.custhelp.com/app/answers/detail/a_id/9962/c/7339

IMAP incoming server option

Incoming Mail Server: mail.btinternet.com
Port: 993 (this should be automatically populated if you tick the SSL Encryption)
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
Root folder/path:

POP3 incoming server option

Server: mail.btinternet.com
Port: 995 (this should be automatically populated when you tick SSL Encryption)
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
POP from folder: By default, POP will pull emails from your Inbox

SMTP outgoing server

Outgoing Mail Server: mail.btinternet.com
Port: 465 (this may not be automatically populated on selection of SSL, so you'll need to check this)
SSL Encryption: Enabled (but not STARTTLS)
Authentication: PLAIN
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password

To be able to send mails, you have to be logged in to the account. Only then you can send the mail. But when btinternet.com, is a POP3 and STMP server provider, it could be you deleted the settings for the POP server or they are changed one way or another. Please check or fill in both server settings in your browser(s) see if they are correct, or renew them.

Hi
Being a BTinternet customer myself, I am not surprised that you have a problem IF what you have put here is correct because the server you require is "mail.btinternet.com" NOT "mail.btinternet.co" as you state.
Cheers

Hello, ''Wanda'' sorry, for your problem. If you're able to receive but unable to send mail using your POP mail client (such as Outlook), please review the possible troubleareas below. SMTP Server In the fight against unsolicited commercial email (spam), some Internet service providers require their subscribers to send mail through the ISP's own SMTP servers. If you experience problems sending email, please contact your ISP to determine if it requires different SMTP server settings. Youwill need to use the ISP's SMTP server in place of Yahoo!'s SMTP server when configuring your POP mail client. The following is a partial list of ISPs that require you to use their SMTP servers. If your ISP is among them, try replacing the Yahoo! SMTP server with the ISP server in your POP mail client settings, or consult the ISP's help files. If your ISP does not appear in the list below, please contact your ISP directly for more information. Thanks

I can receive but can't send mail using my POP mail client. Why? If you're able to receive but unable to send mail using your POP mail client (such as Outlook), please review the possible trouble areas below.
SMTP Server
In the fight against unsolicited commercial email (spam), some Internet service providers require their subscribers to send mail through the ISP's own SMTP servers. If you experience problems sending email, please contact your ISP to determine if it requires different SMTP server settings. You will need to use the ISP's SMTP server in place of Yahoo!'s SMTP server when configuring your POP mail client.
The following is a partial list of ISPs that require you to use their SMTP servers. If your ISP is among them, try replacing the Yahoo! SMTP server with the ISP server in your POP mail client settings, or consult the ISP's help files. (Learn more about configuring your client.) If your ISP does not appear in the list below, please contact your ISP directly for more information.
MSN smtp.email.msn.com NetZero smtp.netzero.net Verizon outgoing.verizon.net Earthlink/MindSpring Please visit its help pages AT&T Please visit its help pages Bell Sympatico Please visit its help pages SBC See below SBC Your SMTP settings will vary based on your account setup. Choose the SMTP setting that corresponds to the email address most like the one provided to you by your ISP.
[email protected] smtp.ameritech.yahoo.com [email protected] smtp.flash.yahoo.com [email protected] smtp.nvbell.yahoo.com [email protected] smtp.pacbell.yahoo.com [email protected] smtp.prodigy.yahoo.com [email protected] smtp.sbcglobal.yahoo.com [email protected] smtp.snet.yahoo.com [email protected] smtp.swbell.yahoo.com [email protected] smtp.wans.yahoo.com For more information about AT&T's SMTP requirements, please visit the AT&T help center or contact AT&T DSL support at 877-SBC-DSL5 (877-722-3755) or AT&T DIAL support at 866-SBC-DIAL (866-722-3425).
SMTP Port
If you have adjusted your SMTP server, and you're still experiencing a problem, you may need to use an alternate port. In an attempt to control spam, some Internet service providers now block port 25, which means you may need to use port 587 when sending email via Yahoo!'s SMTP server. Learn how to change ports.
Antivirus Protection
If you have Norton AntiVirus enabled on your computer, you may have to make configuration adjustments to use Outlook or Outlook Express. For more information, visit the Symantec web site.
Authentication
The Yahoo! SMTP server requires authentication. Learn more.

here are the settings for btinternet, if you use "outlook" you must manually configure them!

• The POP3 server (incoming mail) is mail.btinternet.com
• The SMTP server (outgoing mail) is also mail.btinternet.com
• Both need your BT Yahoo! email address and password; you will have to tell your e-mail program that the SMTP server requires authentication.
• The SMTP server can use either port 25 or port 587.

The most common fault is to provide your ADSL username and password when your BT Yahoo! username and password is what's required.

good luck and regards

u need to enable SSL in your email client

Dear Geoff, There can be multiple reasons for this. When you reply and error shows up it can be:

a) Your internet speed is slow and your email client has not been able to send your message.
b) Check the email address you're sending the email too. Recipient email address can be full.
c) Check your email settings to ensure that your outgoing and incoming mail servers are working.
d) If you are still facing problems maybe you can make new email address on relatively more user friendly websites like Yahoo, Hotmail or Expedia.com.

If thats helpful kindly press solved.