Hd bigpond as server .have change provider who does not supply email.does gmail need google only s a erver for my computer

go to google and log into gmail

It looks like Big Pond was bought out by Telstra. If you are using the same service provider, go to this page
BigPond Homepage Has Changed Telstra Media

Log into the webmail.

If you cannot remember your password, you can contact Telstra here Telstra Telstra ID Support and get them to reset your password. Unlike gmail, it should be easy for you to establish your identity because you are actually a customer and pay them for the service.

contact telstra on line help section and say that you wish to connect to adapt your big pond account to T-mail
they will put you onto a technician that will help you do it
another way-- if you know how-- is to open up the e-mail page and in the top tool bar click onto the accounts tab
click on properties icon and that will open up a box with headings
general
servers
security
advanced
IMAP
click on servers
incoming server is IMAP( probably will be pop3 )so change it
incoming mail(IMAP) is-- imap.telstra.com ( mail .bigpond.com so change )
outgoing mail (SMPT) is smpt.telstra.com ( mail.bigpond.com so change )
incoming user name will be your username@bigpond,com
the password will be the password that telstra gave you when opening the bigpond account ( If you haven't written it down then you will have to call telstra to get a new password -- you cannot make it up as it has to come from telstra --
click remember password
click on log on using clear text authentication
outgoing server tick server requires authentication
click apply
next step --click on the advanced tab
outgoing mail (SMPT) make it 465
tick server requires secure connection
incoming mail (IMAP) make it 993
again tick requires secure connection
for server time outs I have mine set in the middle
click apply
go back to the e-mail page and wait for the settings to be recorded in telstra servers
you will most likely get a new inbox heading --T-mail with your user name
what has happened here is that you are rerouting bigpond servers through telstra servers

if that doesnt work then it is back to calling telstra help -technicians to talk you through it all
happy tearing hair out day but you could be lucky and get it first try

Create a new folder and move the old emails to the new folder.

Try your security question and answer. Try sending a reset email to your backup email account. Contact Google if that fails.

Hi Barry,
Can you please share what is the exact error message you are getting

Keep using FixYa.

Subhankar Ghosh

You need to configure your email account in Windows Live:

1. Open Windows Live.
2. Select "Accounts" Tab.
3. Enter BigPond account information (may have to contact provider for incoming and outgoing server names).
4. Select "Finish" and BigPond account will appear as a new account.

Google GMail Settings
The Google GMail service offers email client access for retrieving and sending emails through your Gmail account. However, for security reasons, GMail uses POP3 over an SSL connection, so make sure your email client supports encrypted SSL connections.

Google Gmail Incoming Mail Server (POP3) - pop.gmail.com (SSL enabled, port 995)

Outgoing Mail Server - use the SMTP mail server address provided by your local ISP or smtp.gmail.com (SSL enabled, port 465)

Sorry you are having this problem,
Sounds to me like your eMail client configuration is incorrect...
Is this a new problem where you were able to send an receive mail no problem before and now this ?
I suspect it is a new set-up.
It looks like you entered your eMail address where the software was asking for the address of the SMTP mail server...
Port 465 is for a secure SMTP Server.
Normally, the SMTP server port is 25 or 26. Have you modified your eMail settings lately ? Or maybe it works well from home but not when you are on another network....
Bigpond has implemented some security on their network, see here:
http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=5562
So, when you are connected to the bigpond network, you must use their SMTP server:
mail.bigpond.com
Otherwise, it will reject the connection.
When you are away from the bigpond network, you might have to ask your host or whoever, who provides the highspeed internet access ? and then google for their smtp server,
ex: securenet.net smtp server earthlink smtp server

you will quickly and easily find this server and all you have to do is enter it temporarily into your SMTP server field in your eMail client settings making sure to set it back to bigpond once you are back home..
THis should get you back on your way again.