When I try to scan to my computer it tells me that the scanner or printer is not connected.

your printer probably has a software to install.

this software has the mode to scanner and to scan. the pc has a printer connection right? and.... how to scan should be on the software for the printer. it recognizes the printer and it's looking for a scanner, this is why is telling you scanner connection under the scanner connections but if the use is with the printer as a scanner, it must've a software. maybe the printer a scanner button so the pc recognizes it as scanner.

Hi there,

• Unplug the printer cable from the computer.
• Unistall the printer drivers from Device manager and also unistall the all the printer appications
• restart the computer
• try to download drivers from the website
• after installing drivers and software it will ask you to connect the printer.
• then you can connect the printer and and try to Print the test page.

Scanner:
Hi there,

• Unplug the Scanner cable from the computer.
• Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
• restart the computer
• try to download drivers from the website
• after installing drivers and software it will ask you to connect the Scanner.
• then you can connect the Scanner and and try to Scan.

Hope this help. Please Rate My Response! Thanks!

Hi there, " Unplug the printer cable from the computer. " Unistall the printer drivers from Device manager and also unistall the all the printer appications " restart the computer " try to download drivers from the website " after installing drivers and software it will ask you to connect the printer. " then you can connect the printer and and try to Print the test page.

Scanner: Hi there, " Unplug the Scanner cable from the computer. " Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications " restart the computer " try to download drivers from the website " after installing drivers and software it will ask you to connect the Scanner. " then you can connect the Scanner and and try to Scan.

Scanner: Hi there, " Unplug the Scanner cable from the computer. " Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications " restart the computer " try to download drivers from the website " after installing drivers and software it will ask you to connect the Scanner. " then you can connect the Scanner and and try to Scan.

Scanner: Hi there, " Unplug the Scanner cable from the computer. " Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications " restart the computer " try to download drivers from the website " after installing drivers and software it will ask you to connect the Scanner. " then you can connect the Scanner and and try to Scan.

Hi there,

• Unplug the Scanner cable from the computer.
• Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
• restart the computer
• try to download drivers from the website
• after installing drivers and software it will ask you to connect the Scanner.
• then you can connect the Scanner and and try to Scan.

Hope this help. Please Rate My Response! Thanks!
CF

Hi there,

• Unplug the Scanner cable from the computer.
• Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
• restart the computer
• try to download drivers from the website
• after installing drivers and software it will ask you to connect the Scanner.
• then you can connect the Scanner and and try to Scan.

Hope this help. Please Rate My Response! Thanks! 
PREM
 
 

Hi there,

• Unplug the Scanner cable from the computer.
• Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
• restart the computer
• try to download drivers from the website
• after installing drivers and software it will ask you to connect the Scanner.
• then you can connect the Scanner and and try to Scan.

Hope this help. Please Rate My Response! Thanks! 
PREM

Hi there,

• Unplug the Scanner cable from the computer.
• Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
• restart the computer
• try to download drivers from the website
• after installing drivers and software it will ask you to connect the Scanner.
• then you can connect the Scanner and and try to Scan.

Hope this help. Please Rate My Response! Thanks! 
PREM
 
 

Hi there,

• Unplug the Scanner cable from the computer.
• Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
• restart the computer
• try to download drivers from the website
• after installing drivers and software it will ask you to connect the Scanner.
• then you can connect the Scanner and and try to Scan.

Hope this help. Please Rate My Response! Thanks! 
PREM