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Have you got something caught in it? Is it still under warranty? I am guessing but the mechanism inside the base should drop when you push to twist. Check is this is happening. If not then that may be the problem
Do not try repair it manually,as its a concern of electronic gadget,& its hazardous.Get it done from a service agent or instead prefer ton buy a new one.I would suggest Magic bullet blender nbr1201.The Magic Bullet consumes less power than Magic Nutri Bullet when you compare Nutribullet Vs Magic Bullet, but it is more when it comes to the price factor. Though it is not that powerful, you can get Magic Bullet at much cheaper price than Magic Nutri Bullet.Go to the link to know. Nutribullet And Magic Bullet Difference
If they gave you a number, that is not a fax number, try to call it. Or try to locate their customer service department. Sending a fax about a problem with an order won't ensure that the proper people get the information to rectify the problem.
Also Try calling this number, and filling out the form on the NutriBullet website.
Its dead, and whatever you do, DO NOT plug it into any power again, it could cause a fire so fast that you would be in mortal danger.
Most of the world uses 'real' levels of power, your american appliances cannot handle it.
If the blades do not turn and you notice hot base hot or a burning smell, unplug the power base and let it cool for an hour. The powerbase will reset once the unit is unplugged.
They recommend not running for more that 1 minute bursts.
strawberry/banana num num !!!
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