You need to look up the process in google like this http://www.minixforum.com/threads/update-18-okt-2014-x8-h-flashable-zip-for-neo-x8-h.98/ and replace the firmware instead
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Try a hard reset. Disconnect your Android TV Box power cord from the back of the device. Press and hold the reset button by inserting a paper clip or toothpick into the pin-hole (don't let go) RESET BUTTON IS INSIDE THE AV PORT. While pressing the reset button, reconnect the power cord to the Android TV Box
I searched, and the manual for this model is useless for this problem (the "factory reset" option is in one of the inside menus, which you won't be able to see.
I can't promise this will work, but in most Android devices that I've worked with, there is a two-button combo. With the device turned off, simultaneously press and hold the "volume-up" and the "On" buttons, which would turn it on and boot in basic mode, which in turns allows a hard factory reset in the options.
Under "Personal," tap Backup & reset. If needed, enter your PIN, pattern, or password.
Tap Factory data resetReset phone or Reset tablet. If needed, enter your PIN, pattern, or password.
To erase all data from your device's internal storage, tap Erase everything.
When your device has finished erasing, pick the option to restart.
Set up your device and restore your backed-up data.
If you can't open your device's Settings app, you can try factory resetting your Android device using its power and volume buttons. We recommend seeing your manufacturer's support site for device-specific instructions.
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