Computer will not read Sansa Fuze

On the MP3 player, go to settings > system, put the USB mode to MSC, then reconnect to the computer, computer will read, the device is currently on MTP and your computer doesnt have driver so that is why its not recognizing.

Hi there,

On your computer, Go to Windows Task Manager or Control Panel. Find the Device Manager. There should be a list called Plug-N-Play Devices.

Find the one that should have the driver details of your SanDisk Sansa Fuze Digital Media Player.
Right click on it and select Uninstall.

Now plug in your MP3 Player again to the computer. This time your computer should detect that your MP3 player is connected and will install the drivers for the MP3 player again.

Hope I was of assistance to you,

Cheers :)

1. Connect the USB cable to your Sansa MP3 player, then hook the other end to a free USB port on your computer. 2. Give the computer time to recognize the Sansa MP3 player. Once it has, double-click on the MP3 player?s icon to view the music files stored to memory. 3. Scroll through the list of audio files until you find the ones that you wish to delete from the Sansa MP3 player. 4. Click on single items or click and lasso multiple files. 5. Right-click on the highlighted files to pull down an action list and from there select Delete. The computer will ask if you really want to throw the file away. Select OK. 6. Exit from the window, then disconnect the USB cable from the Sansa MP3 player. The player will automatically turn off. The memory will update the first time you turn the player on after deleting songs.

go into device manager in computer management and uninstall the sansa driver. Restart the computer and plug it in again

Suggestion 1:

Update Windows:
A lot of times, Windows updates will fix small problems like this. If you haven't updated your Windows OS in a while, it may help.

1. Click Start
2. Click All Programs
3. Select Windows Update

You will be taken to the Windows Updates site and it should be a simple process of updating and restarting.

After that is complete make sure you have the proper software installed that came with your Fuze and then attempt to plug in the Fuze.

Suggestion 2:

If that doesn't work, try updating your USB drivers.

Navigate to HP's Support site and search for available drivers for download. An updated driver might be available for USB. Follow the installation instructions, restart your machine and attempt to plug in the Fuze.

Suggestion 3:

If the Fuze is still not being recognized, find a different USB device, such as a USB printer or USB hard drive, plug it in and observe to find out if the computer will recognize it. If it does, it may mean that there is some sort of software conflict and the Fuze is not recognized as a known device.

When you plug it in, listen for the Windows sound that occurs when a new USB device has been plugged in. If you don't here it, the issue may be related to the USB port itself. Try each USB port on the computer and listen for the "new device" sound.

If you don't hear the sound in one, but you hear the sound on another, try using that one and see what happens.

I'm aware of the mass audience of people who have had annoying experiences with the Fuze and how difficult it can be to make it work, and I hope this isn't one of those cases, but if it is, I would attempt to get your money back and use it on a different MP3 player. The iPod series is excellent and becoming cheaper. The cheapest being the Shuffle at around $50. I use the 3rd Gen Nano and it hasn't skipped a beat for 2 years.

Hope this helps! Good luck.

Make sure the hold/lock is not enagged

Try another USB port

If that fails:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

STOP EVERYTHING ALL YOU HAVE TO DO IS TURN OFF YOUE SANDISK, THEN plug it in!!.

try to reset it

Sansa c200 series – Computer/OS Not Recognizing
Connect the device to the PC in MSC Mode
View/c200: Turn on then press and hold the rewind button while plugging to the PC
If that fails, unplug the Sansa from the computer. Uninstall all the Sansa software in the add/remove programs section of Control Panel. Reinstall the clean version of the software from Sandisk’s website – make sure you get the files for the c200 series. Then replug the Sansa and try again. The root of the problem is that Sansa has one set of drivers and Windows has another. If you plug the mp3 player into the computer before installing the Sansa drivers, the Windows drivers will trump the Sansa’s.
Here is a helpful link from Sandisk on the problem with extra information on Vista operating systems:
http://kb.sandisk.com/cgi-bin/sandisk_en.cfg/php/enduser/std_adp.php?p_faqid=42&p_created=1221328944&p_sid=8VPwlRmj&p_brand=sansa&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NzQsNzQmcF9wcm9kcz00JnBfY2F0cz0mcF9wdj0xLjQmcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1jMjAw&p_li=&p_topview=1

-Tha Mp3 Doctor

The only way I know to delete music files or voice or FM recordings, is straight from the User's manual on the CD: 1. Set the e250 to MSC mode. 2. Plug it in to your computer with the USB connector. 3. Open the Sansa e250 drive in My Computer and browse to the MUSIC folder (or RECORD folder)and delete the files there. (That's where you also add music files, by dragging from other explorer windows.) To delete (or add) photo and video files, you have to use the Media Converter, which you install from the disk that came with the e250.