Hai
I understand that your Isue is "
After installing the HP All-in-One software, the computer stops responding during start up when the All-in-One is connected and turned on. The computer will start correctly if the All-in-One is not connected or is turned off."
SOLUTION:
This problem can be resolved by changing the "USB Emulation" in the Computer BIOS settings.
If you are using a DELL Computer just follow my instruction below.
Caution:
If you are using a USB keyboard, do not disable “USB Emulation”, “USB Keyboard Support”, or “USB Legacy Support”. If the settings must be disabled, use a PS/2 keyboard
Changing the BIOS on a Dell Dimension computer
Follow the steps below to turn off the ability to boot from USB devices but still support a USB keyboard while starting. Contact Dell for assistance if necessary.
-
Shut down the computer.
-
Unplug all USB devices other than a keyboard.
-
Start the computer. When the Dell logo displays, press the F2 key to enter the System Setup (BIOS) program. If the Windows screen displays, wait for the computer to finish starting up, shut it down, and then try again.
-
Press the Down Arrow key to highlight Integrated Devices (Legacy Select Options).
-
Press the Enter key.
-
Press the Down Arrow key to highlight USB Emulation .
-
Press the Space Bar until the “ No BOOT ” option displays.
-
Press the Esc key twice to go to the Exit menu.
-
Plug the USB devices back in.
-
Ensure that “ Save Changes and Exit ” is highlighted, and press the Enter key. Contact Dell for assistance if the problem still exists
Changing the BIOS on a Dell Laptop PC.
Follow the steps below to turn off the ability to boot from USB devices but still support a USB keyboard while starting. Contact Dell for assistance if necessary.
-
Shut down the portable.
-
Unplug all USB devices including USB keyboards.
-
Start the laptop. When the Dell logo displays, press the F2 key to enter the System Setup (BIOS) program. If the Windows screen displays, wait for the computer to finish starting up, shut it down, and then try again.
-
Press and hold the ALT key while tapping the P key until a screen displays that includes the words “ USB Emulation ”.
-
Press the Down Arrow key to highlight “USB Emulation”.
-
Press the Right Arrow key until the “Disabled” option displays.
-
Press the Esc key once to go to the Exit menu.
-
Plug the USB devices back in.
-
Ensure that “Save Changes and Exit” is highlighted, and press the Enter key. Contact Dell for assistance if the problem still exists
Change the BIOS on computers from manufacturers other than Dell
If you do not have a Dell computer, contact the computer manufacturer for assistance. If the manufacturer does not know how to disable starting from USB devices, they may be able to change the order (boot order) of the disks the BIOS uses to start the computer. Move the bootable USB devices selection lower on the list than the computer hard disk drive.
If you have any further queries or if the problem still persists, reply me.
Thanks
Riz
([email protected])
Is this a Dell 530 as indicated?
×