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The most common problem with this is the door/flapper is not closing snuggly. Usually a piece of ice holds it open but if this is happening all the time make sure the little ice door/flapper is closing all the way open the door and push it open and see how it is closing. If there is not water freezing on the left side of the freezer under the icemaker its self you have to have air getting into the freezer and usually its the ice door. good luck
It sounds like your crushed ice flapper might be stuck.
Open the freezer and remove the ice bin by pulling toward you. Dump the ice into a container if you wish to save it.
Turn the bin upside down and look at the opening in the front that the ice drops out. There is a white flapper door that is controlled by a metal rod going all the way to the back of the ice bin. If you move the metal arm up and down from the back you should see the flapper door open and close. Open is for cubed ice and closed causes the cubes to travel through the blades and be crushed.
The most common failure is ice or frost build up around the flapper door that causes it to stick shut and not move to the open or cubed position. You can unthaw by running warm water through it in the sink. Dry completely before returning it to the freezer. Clean out any ice chunks from the chute in the door that might be slowing down ice. That should fix the problem.
the plastic arms that move the flapper door open and closed are broken. I had this happen to me some months back. You will need to buy a repair kit from your local dealer. Explain what is broken and they can look up their part/kit number. You can't buy just the plastic door. Mine cost about $30 but was worth the price of getting my ice maker dispenser operating again. Very minor mechanics required to open this portion of the mechanism. Mostly some removal of screws and a spring or two. Good luck.
Look closely at the flapper to be sure that it doesnt have a little ice or other "stuff" on it. Then look carefully at the sides of the opening to be sure that they clean. Finally you can spray the hinge area with a little PAM or other no-stick cooking spray
It is possible that the solenoid wire connections may have come loose. You will have to pop off the front cover of the display panel to gain access to the solenoid. To remove the panel, look below the bottom of the panel to find 2 screwdriver holes. Slide a screwdriver in one of them and gently pry open the panel.
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