I just purchased and installed a used hp5550dtn with 3 optional trays/feeders. The printer configuration menu (not the driverAAAA) is only showing tray 1 and tray 2. I checked to see if connector from printer to tray is making connection and it appears to be. The manual says you can't interchange trays, and although I had them all out and they could have been mixed up, I don't think this is the problem. Tried rotating and that didn't help.
From the printer munu, go to paper tray settings & see if you have the option to change tray 3 & 4 paper size or type, if you can then this points to your problem being a drive issue, most likely you have not configured the driver correctly. From the driver, go to printer properties & printer preferences & check you have set try 3 & 4 has installed.
Testimonial: "I think all that is correct.. The driver shows 3,4,5 installed, and also "option to change 3 and 4 paper size ok"... but when you go to the printer menu, configuration, it does not show tray 3, 4,5 installed. Shouldnt they indicate on the configuration sheet regardless of the driver settings? Should I not be able to unplug the computer and print directly to 3 4 or 5 from the printer menu key? The printer is not seeing the trays... I checked for damaged connector but ok..."
Yes from the printer config it should show the optional trays are installed. Was this a new printer? I guess you have tried powering th eprinter off & on?
no it is a used one but according to the seller who I trust, the trays were working..When we took it apart to move all the trays and feeders were mixed up.. I also changed those plastic numbers on the front of the tray feeders.
Problem resolved, it was a bad connector.. connector pins pushed backwards, removed and repaired pins on feeder tray and all ok.
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